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How Digitail Improved Customer Support for Veterinary Clinics
  • Team & Client Retention
  • Veterinary Business

How Digitail strengthened Customer Support over the last 3 months

Hi — I’m Jamie, Director of Customer Success at Digitail. If you’re a practice manager, owner, or DVM, you don’t need reminding how much pressure exists on a normal clinic day. Phones ringing, patients waiting, staff juggling rooms, inventory, payments, and client communication — all while trying to deliver great care and keep the day…
Jamie Duncan
Jamie Duncan
 •  5 min read
  • Veterinary Reception

    5 Hidden Time Drains Stealing Hours from Your Vet Team

    Veterinary clinics are busier than ever, yet many teams still feel like they’re running on empty. What’s the culprit? The truth is, most veterinary teams aren’t struggling because they lack dedication or skill. They’re losing hours to invisible inefficiencies that quietly compound throughout the day. These hidden time drains don’t announce themselves with alarms or…
  • Automated patient intake

    Automated Patient Intake Is the New Veterinary Standard

    How much time does your front desk spend chasing down paperwork, deciphering handwriting, and manually re-typing client information into your PIMS? Ten minutes per patient? Twenty? Now multiply that by the number of appointments you have each day. The number gets big, fast. That’s not just lost time, it’s a hidden tax on your clinic’s…
  • Hefner Road Animal Hospital

    How Hefner Road Animal Hospital Saved 70+ Minutes Per Doctor Daily with Digitail

    For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life. But success brought…
  • Thumbnail "Why Vet CLients Leave"

    Why Vet Clients Leave and How to Win Them Back

    Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
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Latest expert articles

Our blog is packed with expert articles, inspiring success stories, comprehensive webinars, and interactive workshops, all focused on the intricate details of operating a thriving veterinary clinic.

Banner - Starting 2025

Starting 2025 with Purpose: Reflecting on 2024’s Milestones

At Digitail, we know that your success is our success. Everything we do is centered on helping veterinary professionals reclaim their time, streamline their workflows, and provide exceptional care. In 2024, we learned, grew, and—most importantly—listened. It wasn’t always easy. Our rapid growth in adoption brought its share of challenges, and while we didn’t always…
Digitail Team
Digitail Team
 •  5 min read
Banner - Unlocking the Power of Data

Unlocking the Power of Data: KPIs Every Veterinary Practice Needs to be Tracking

Running a veterinary practice is more than just providing great care for your patients—it’s about keeping the business side healthy too. And the secret to a thriving practice? Data. Specifically tracking the right Key Performance Indicators (KPIs). KPIs provide a clear view of how your practice is performing and help you make decisions that can…
Digitail Team
Digitail Team
 •  9 min read
Tails VIP banner

Digitail Launches Tails VIP App – Your Pocket-Sized Veterinary Assistant

Digitail is excited to introduce Tails VIP (Veterinary Intelligence Partner), a standalone AI-powered assistant designed to meet the needs of veterinary professionals who want to experience the benefits of Tails AI without requiring a PIMS upgrade. Whether you’re a locum vet, a relief professional, or working with a legacy system, Tails VIP brings the power…
Sebastian Gabor
Sebastian Gabor
 •  2 min read
Banner Digitail

Digitail Unveils Tails AI ‘Voice to Invoice’—The Latest Innovation in Veterinary Care Technology

Digitail is excited to announce the launch of its latest AI-driven feature, Tails AI Voice to Invoice. This new functionality empowers veterinary professionals to streamline their workflows like never before, using advanced voice commands to automate SOAP notes, identify patient allergies, and recommend tailored treatment options. Making every word count With Tails AI, veterinarians can…
Sebastian Gabor
Sebastian Gabor
 •  2 min read
Digitail + HomeVisit

How Home Visit Pet Care is Pioneering a Scalable Franchise Model with Digitail

Home Visit Pet Care was founded in 2021 by Louise Walters, a Registered Veterinary Nurse (RVN) who brought her clinical expertise and entrepreneurial spirit to the forefront with her own mobile practice. Sparked by her passion for business ownership and a better work-life balance, Louise’s idea for a mobile practice took off during the Covid-19…
Galyna Danylenko
Galyna Danylenko
 •  11 min read
Unlocking the Power of AI: A Veterinary Professional’s Guide to Crafting Effective Prompts

Unlocking the Power of AI: A Veterinary Professional’s Guide to Crafting Effective Prompts

In the fast-paced world of veterinary medicine, every second counts. Between diagnosing complex cases, communicating with pet parents, and managing the day-to-day operations of your clinic, time is a precious resource. This is where AI tools like Digitail’s Tails AI can revolutionize your workflow. But to truly unlock the potential of AI, you need to…
Sebastian Gabor
Sebastian Gabor
 •  10 min read
5 pillars of cloud pims

The Sky’s the Limit: Elevating Your Veterinary Practice with Cloud PIMS

In the digital age, where your cat has an Instagram account, and your dog is a TikTok sensation, veterinary practices must embrace the wave of technology to not just survive but thrive. Enter Cloud-based Practice Information Management Systems (PMS/PIMS), the unsung hero of the veterinary world. For the boutique practices out there, ranging from the…
Sebastian Gabor
Sebastian Gabor
 •  6 min read
Optimize Your Veterinary Practice with Digitail’s Smart Reminder Protocols

Optimize Your Veterinary Practice with Digitail’s Smart Reminder Protocols

Ensuring clients stay on top of their pet’s healthcare appointments can feel like a full-time job for any clinic. In fact, as highlighted in this article featured in Veterinary Practice News, the effectiveness of reminder messages goes beyond just sending them—it’s about how you frame the message and the convenience you offer to clients. The…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
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