Nestled in the heart of Toronto’s Beach and Bluffs community, Shoreview Veterinary is quickly making a name for itself. Founded by Dr. Nigel Skinner and his partner Tracy, this clinic is as innovative as it is compassionate. With over 20 years of experience and a reputation for groundbreaking work, including being Toronto’s first vet to offer laparoscopic spays, Dr. Skinner dreamed of creating a clinic that paired technology with personalized care. Not even half a year into opening their doors, Shoreview is thriving and earning consistent praise from the local community.
Launching a brand-new practice in 2024 came with its own unique hurdles. Dr. Skinner was determined to address some of the common pain points he’d witnessed during his career—administrative overload, under-utilized staff skills, and the every present challenge in vet med, the ability to achieve and maintain work-life balance for the team.
His goal was an ambitious one, build a clinic where operations were seamless, the team felt valued, and clients experienced outstanding care. Starting from scratch required the right tools and mindset to bring this vision to life.
The one thing I promised I would do right from the start was put the team at the very forefront of what we do. If you solve that part of the puzzle, everything else—clients, patients, outcomes—falls into place.
From the beginning, Shoreview Veterinary leaned on Digitail to create the efficient, tech-forward practice Dr. Skinner envisioned. With its integrated AI tools and intuitive design, Digitail was instrumental in the execution and optimization of Shoreview’s workflow. The clinic implemented tools to automate documentation, simplify patient record management, and enhance client communication.
Digitail helped streamline everyday operations in a way that prioritizes both the team’s well-being and supports an elevated client experience. SOAP notes and patient histories were automated, freeing up time. Being located in Toronto, the ability for multilingual communications made it easier to connect with a diverse client base.
Efficiency was the key. We looked at every step of how practices traditionally operate and asked, ‘How can we do this better, quicker, and more thoroughly without increasing costs to the point that it becomes prohibitive?
Six months after opening, Shoreview Veterinary has firmly established itself as a trusted name in the community. The clinic’s 60+ five-star Google reviews highlight the professionalism, warmth, and care that clients consistently experience. From personalized discharge summaries to streamlined visits, Shoreview has created an environment where both pets and people feel genuinely cared for.
Thanks to Digitail, there are things we’ve implemented that I hadn’t even dreamed of when we opened. It’s evolving with us, and it’s hard to imagine achieving this level of efficiency without it.
The team’s workflow has also become a point of pride. By ensuring everyone gets proper breaks and leaves on time, the clinic has fostered a workplace culture that values its staff. “Efficiency has allowed us to stay fully booked, accommodate emergencies, and still leave the clinic by 5 PM,” Dr. Skinner shared. This balance has brought out the best in the team and ensured their focus remains on delivering top-notch care.
True resilience comes from creating systems that prioritize work-life balance and support the team. When our team is thriving, everything else falls into place.
Dr. Skinner recalls one standout case: a young dog with suspected food allergies. The owner, who spoke only Spanish, relied on her daughter to translate during the visit. At the end, Tails AI generated a comprehensive discharge summary in Spanish. “The owner’s face lit up. It’s those little moments that remind us why we do what we do,” Dr. Skinner shared.
These interactions are a testament to the power of combining cutting-edge technology with a deeply personal touch, earning the trust and loyalty of Shoreview’s growing community of clients.
Shoreview Veterinary’s story is just beginning. Dr. Skinner remains excited about how technology will continue to evolve alongside his practice.
Thanks to Digitail, we’ve transformed how we operate. The tools we use help us focus on what matters most—our clients, our patients, and our team. And the best part? This is only the start.”
With a strong foundation of innovation, compassion, and authenticity, Shoreview Veterinary is ready to keep raising the bar—one five-star review at a time.
Digitail is the all-in-one cloud platform that allows you to run your entire practice with one single tool. We are your trusted partner to enhance patient engagement, streamline your processes, and grow your practice.
