
TPR For Your Vet Clinic: How to Triage Your Practices KPIs Quickly

Owner of Mistress of Management,
Veterinary medicine moves fast, and small inefficiencies can impact patient care, staff morale, and financial performance. A quick check on your practices: Temperature, Pulse, and Respiration (TPR) help you track key performance indicators and make informed decisions in just a few minutes.
With Digitail’s reports, you can perform a clinic TPR in just 5–10 minutes and make adjustments before minor issues turn into major problems that affect the practice’s bottom line.
🌡️ Temperature: Measuring the Heat of Your Schedule
Much like in a patient, a stable temperature means balance, while extremes signal something is off. If your appointment book is burning up with overbooked slots and long wait times, your team could be at risk of overheating from the workload. If it’s running too cold, with empty slots and underutilized time, productivity and revenue could be dropping below healthy levels.
Keeping scheduling at the right temperature means adjusting availability based on demand and ensuring appointments flow steadily without overwhelming the team or leaving resources sitting idle. Regular check-ins on fill rates help maintain the perfect operating temperature, which is neither too hot nor too cold.
How to Check Fill Rates
The Digitail Appointments Report provides a real-time view of scheduling trends, including:
- Total appointments and fill rate percentages to track availability.
- Appointment sources to identify where bookings originate.
- Revenue breakdown by appointment type to measure service performance.
How to Adjust Scheduling
- High fill rates (above 100%) indicate an overbooked schedule. Adjustments may include expanding appointment availability, scheduling a locum or relief vet, or reassessing scheduling efficiency altogether.
- Lower fill rates (below 50%) suggest underutilized time slots. Reviewing cancellation rates and no-show trends and assessing your service reminders’ affectiveness can help address gaps.
Tracking appointment data daily or weekly ensures adjustments can be made before workflow disruptions occur.
🫀 Pulse: Keeping Staffing and Workflow in Rhythm
A steady pulse keeps the body functioning, just like balanced staffing keeps a clinic running smoothly. If the workload is racing like a heart in overdrive, your team may be stretched too thin, leading to exhaustion and mistakes. If things are too slow, it’s like a weak pulse where resources aren’t being used efficiently, and payroll is being spent where it’s not needed.
A well-regulated pulse adapts to demand, ensuring that staffing levels match appointment volume without overloading or underutilizing your team. Monitoring workload trends helps prevent an erratic rhythm that leads to burnout or inefficiencies, keeping operations steady and sustainable
How Fill Rates Inform Staffing Decisions
The Digitail Appointments Report helps align staffing levels with clinic demand, showing:
- Peak appointment times for scheduling veterinarians and support staff appropriately.
- Underutilized hours to prevent excess payroll costs.
- Provider-specific appointment data for balanced workload distribution.
How to Optimize Staffing
- If high fill rates lead to extended wait times or rushed care, evaluate if adjustments are needed in shift allocations or support roles.
- If low fill rates result in idle staff, and increased labor margins, consider reallocating hours to training, client communication, or operational tasks.
Adjusting staff schedules to reflect appointment trends helps maintain efficiency without unnecessary stress or expenses.
🫁 Respiration: Inventory Flow and Stock Management
Just like steady, effortless breathing keeps a patient stable, a well-managed inventory keeps your clinic running smoothly. If stock levels aren’t moving efficiently, your clinic might be holding its breath waiting for back-ordered essentials or hyperventilating with excess inventory.
A healthy inventory system inhales what’s needed and exhales what’s used ensuring medications, supplies, and critical items circulate at the right pace. When stock movement is too slow, shelves become cluttered with expired products. When it’s too fast, the clinic is left gasping for essentials at the worst moments.
How to Use the Stock Movement Report
The Digitail Stock Movement Report tracks:
- Top-selling products for informed ordering decisions.
- Stock movement patterns to identify usage trends.
- Inventory cost analysis to prevent unnecessary expenses.
How to Improve Inventory Management
- Monitor the top five best-selling products to ensure stock levels align with demand.
- Analyze ordering habits to prevent excess purchases or stockouts.
- Review stock movement regularly to adjust supply orders based on real-time data.
Checking stock reports prevents financial waste and operational disruptions caused by mismanaged inventory.
Daily TPR Checks for Smarter Decision-Making
Taking a few minutes each day to review key reports helps keep your clinic running efficiently. Minor adjustments based on real-time data can improve scheduling, staffing, and inventory management before challenges become disruptions.
- Monitor appointment fill rates to optimize scheduling and prevent bottlenecks.
- Evaluate staffing needs to balance workloads and reduce inefficiencies.
- Analyze stock movement to ensure essential items are always on hand.
Consistently tracking these metrics can help you maintain a steady workflow, improve resource allocation, and support a better experience for both teams and clients.
Jacqueline Mercurio, CVPM is a seasoned and Certified Veterinary Practice Manager with over 28 years of experience in veterinary practice management, operational leadership, and marketing. As the owner of Mistress of Management, she provides expert consulting services to veterinary businesses, helping them streamline operations, enhance profitability, and build high-performing teams. With a proven track record in managing P&L, business operations, and strategic marketing, she has successfully overseen multi-hospital operations and implemented growth initiatives. While optimizing efficiency and driving revenue growth, Jacqueline always prioritizes patient care as a core focus, ensuring exceptional service and compassionate treatment for every animal. Passionate about elevating veterinary practices, she combines innovative leadership with data-driven solutions to improve both business success and patient outcomes.
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