Pulse is a Covetrus cloud PIMS that ties practices into a single vendor ecosystem. Digitail is an independent, AI-native platform that gives you flexibility to design your practice as you like.
• Pet parent app, two-way chat, and telemedicine built in
• Automated reminders, online booking, and internal messaging included
• Native inventory management and integrated payments
• One platform, one login, one bill
• Clean navigation with minimal clicks
• Workflows match how your clinic actually operates
• New team members get productive in one week
• No manuals, codes, or shortcuts to memorize
• AI SOAP dictation and automated discharge notes
• AI-powered intake forms and patient history summaries
• Treatment plan suggestions and voice-to-invoice
• 20+ AI workflows
• In-house migration from 30+ PIMS
• Dedicated workflow consultant and personalized staff training
• 99.99% uptime, dual-server redundancy
• 24/7 support after go-live
Pulse is part of the Covetrus ecosystem, tying pharmacy, inventory, and integrations to a single vendor. Its 250+ integrations rely heavily on stitching in third-party tools, and its AI for SOAPs and summaries is newer to the platform. Digitail is fully independent and vendor-neutral, with 20+ native AI workflows in production, a native pet parent app, and enterprise-grade reporting, all built directly into the platform.
Yes. Digitail includes 20+ AI workflows built directly into the platform. Tails AI powers SOAP dictation, automated discharge notes, patient history summaries, intake form pre-population, treatment plan suggestions, and voice-to-invoice. These tools save an average of 70 minutes per DVM per day and reduce missed charges. Every AI feature is tested in real clinics before release.
Moving off Pulse is straightforward with Digitail. Our in-house team pulls your data out of the Covetrus ecosystem, cleans it, validates it in a testing environment, and gets you live with zero downtime. A final snapshot is included, and your data arrives as searchable records. You also break free from single-vendor lock-in for pharmacy, labs, and payments.
Pulse may be a good fit for practices deeply integrated into the Covetrus ecosystem, especially if you rely on Covetrus pharmacy fulfillment and supply chain and prefer to keep everything under one vendor umbrella.
Digitail is ideal for GP clinics, mobile practices, de novos, and multi-location groups that want vendor independence, deep AI automation across the patient journey, and a platform that evolves based on user feedback. If you run a high-volume specialty or urgent care clinic, Digitail may not be the best fit.
