The integration of Practice Information Management Systems (PIMS) in the rapidly evolving veterinary industry has transitioned from a luxury to a necessity. Adopting a PIMS requires a thoughtful evaluation of several critical factors to ensure the chosen system aligns with your practice’s unique needs.

Navigating the complex landscape of veterinary software is more than a mere selection; it’s about identifying a tool that enhances operational efficiency, fosters quality patient care, and integrates seamlessly into a veterinary practice’s daily workflow. With a myriad of options available, the decision-making process entails a deep dive into potential PIMS solutions’ features, capabilities, and support systems.

Veterinary software systems will sooner than later be a must, and before you choose one, there are questions you should ask when choosing a Practice Information Software (PIMS).

Here are what questions you should ask when choosing a PIMS:

1. Is the PIMS cloud-based?

The appeal of cloud-based systems lies in their accessibility, cost-effectiveness, and scalability. Such systems facilitate collaboration, real-time information access, and seamless integration with external platforms, all while offering robust data security measures.

Here are some of the advantages of using cloud-based software:

✔ Work collaboratively with team members

✔ Access information on-demand and in real-time

✔ Integration with industry portals and platforms

✔ Data security and storage

✔ No need to run updates or perform maintenance

✔ No more servers

✔ Mobile and tablet access

✔️ A more sustainable choice

2. What about Data Security and Ownership?

As veterinary practices handle sensitive patient data, the chosen PIMS must prioritize data security, ensuring protection against breaches and unauthorized access. Equally important is clarity on data ownership—whether the data resides with the practice or if the PIMS provider claims any rights over it.

Practices should seek systems backed by providers with a clear stance on data privacy, preferably independent entities focused on the success of their veterinary clients rather than large conglomerates with potentially divergent priorities.

3. Are there frequent updates and innovations?

A system that regularly updates indicates a commitment to leveraging cutting-edge technology and continuous improvement. This ensures your practice benefits from the latest functionalities and remains competitive as you scale your practice.

4. Does it offer the most complete solution for your practice?

The ideal PIMS should offer a holistic suite of services; this comprehensive approach streamlines operations and enhances patient care.

When choosing veterinary software, choose the one that offers the most complete service, such as:

✨ telemedicine

✨ chat

✨ accounting integration

✨ reports

✨ online booking system

✨ pet portal/app for pet parents

✨ treatment sheets

✨ integrated AI capabilities

5. Does the PIMS offer a solution for invoicing and inventory?

Efficient handling of invoicing and inventory is crucial for operational success. Opt for a PIMS that offers customizable financial management tools to simplify these aspects of your practice.

No vet started a business thinking they had to become accountants—the truth is that veterinarians have to learn more than medicine. It’s best when we can find solutions and make this kind of task as digitalized as possible. Choose software that offers functionalities that are easily customizable for your needs.

6. Does the veterinary software offer solutions for compliance?

It’s hard to keep all the papers in order—it’s even harder when you have to write them on actual paper.

Compliance has become a significant concern with regulations like HIPAA and GDPR affecting practices globally. The right PIMS will support compliance efforts, adapting to various legal requirements based on location.

7. Is it intuitive and easy to use?

An intuitive user interface reduces the learning curve and enhances productivity. The chosen PIMS should be straightforward, allowing staff to focus on patient care rather than navigating complex software.

8. Do you have access to customer support at all times?

Every new thing can seem difficult at first.

Customer support is not important just at the beginning – it is also important when growing your business. When choosing veterinary software, ask will help you to grow your business?

9. Does it cater to modern client expectations?

With the digital age reshaping client expectations, particularly among millennials accustomed to managing their lives via smartphones, veterinary practices must adopt technologies that align with these behaviors. Valuing the ease of scheduling appointments, seamless communication with service providers, and integrating technologies such as SMS messaging and dedicated pet parent apps for a more engaged and informed pet care experience.

  • ? Does the PIMS provide robust online booking capabilities to accommodate the increasing preference for digital scheduling?
  • ? How does the system facilitate direct communication between the practice and pet owners, including using integrated SMS messaging for appointment reminders, confirmations, and updates on pet health?
  • ? Is there a dedicated app for pet parents that enhances their interaction with your practice, offering features such as access to pet health records, appointment scheduling, and reminders for preventative care treatments?

Incorporating these functionalities into a PIMS meets the current expectations of tech-savvy clients and positions your practice as a forward-thinking, client-centric provider in the veterinary industry.

10.  Does it have integrated Artificial Intelligence (AI) ?

Artificial Intelligence (AI) can streamline patient care by swiftly summarizing medical histories and pinpointing breed-specific risk factors. It can also simplify documentation through voice-to-text capabilities.

With AI-powered support, get insights on differential diagnoses based on symptoms, enabling quicker and more informed decision-making.

Integrated AI can save valuable time by automating tasks like record-keeping, history summaries, and discharge notes, delivering personalized client experience.

An AI integrated into your PIMS can:

✔️Save hours of time with AI dictation/transcription, automatically summarizing records and sorting them directly into the SOAP

✔️Streamline practice operations, enabling you to focus on what matters most—delivering exceptional care to your patients.

✔️Automate administrative tasks like appointment scheduling, reminders, and follow-ups, to facilitate seamless communication with pet owners

✔️Optimize your workflow and enhance the overall client experience

✔️Analyze patient symptoms and provide valuable insights and potential diagnoses based on relevant patient details

✔️Serve as a valuable resource for initial assessment and guidance to aid in your decision-making process

It’s best when you find a solution that can make your redundant tasks an automatic process.

Use AI technology to advance the way you practice and deliver care

Your ultimate AI-Powered Veterinary Assistant built right into your practice management software!

Here’s why a PIMS is important 👌

Here’s more advice on how to choose a PIMS.

If you want to compare such software, you can start here.