Team & Client Retention

animation showing communication in a vet clinic between - veterinarians, technicians, assistants, receptionists, management and clients arrows going all around as they all communicate with each other about patients, phone calls, perscription refills, lab results, aftercare, surgery, vaccines, medical history

Mastering Team Communication in Veterinary Clinics

Open, honest communication is the lifeblood of any successful veterinary practice. Each team member, from administrative staff to skilled veterinarians, plays a vital role in this complex ecosystem.
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AI’s Impact on Veterinary Medicine and Professional Well-being

Could AI be the unsung hero of the veterinary industry? It’s no secret that the veterinary industry, which is marked by high burnout rates, is on the cusp of a technological revolution. A recent survey conducted by Digitail in collaboration with the American Animal Hospital Association (AAHA) reveals a growing awareness and optimism among veterinary…
Digitail - Cloud-Based Veterinary Practice Management Software

Elevating Veterinary Client Communication: The Strategic Advantage of Texting

TL;DR: Your phone called. It wants to text, not talk. Boost your clinic’s efficiency and client engagement with texting. Now, clients don’t have to slide into your DMs. Streamline Client Communication Remember the ’90s? Ah, the good ol’ days when we had to press each button three times just to type a single letter. Now, we’re…

10 Ways Technology can Improve Client Communication

As a veterinary practitioner, you’re probably used to dealing with animals that don’t say much. However, when it comes to clients, communication is key. By adding value to your veterinary practice with the help of client communication tools you can improve retention, satisfaction, and even your bottom line. Here are 10 ways to do just…
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Moving Beyond the Pizza Party How to Support your Veterinary Team Culture

Supporting your staff may seem like a straightforward concept. It’s a sentiment that easily rolls off the tongue in team meetings and performance reviews. But when it comes to putting it into action, the reality can be a complex labyrinth of challenges and nuance. After all, caring for a team is a multidimensional endeavour. It’s…

Burnout and compassion fatigue in the veterinary profession

A taboo subject and still a topic that we should talk more about, burnout and compassion fatigue in the veterinary profession are a reality. And, moreover, one of the top reasons many leave this field. Oftentimes, people working in a vet practice feel like they are not allowed to be fatigued or stressed (and that stresses them out even more) or to…

Care Starts With You – Stress Management for Veterinary Well Being

Care starts with you! Facts are facts; you cannot provide quality care for others if you neglect yourself. Join us for a stress-busting webinar for veterinary professionals! 🐾 🤗 We’re welcoming special guest veterinary well-being coach and board-certified lifestyle medicine Melyssa Allen, who will dive 💦 into techniques you can easily integrate into your daily routines to…
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Let’s talk about Data and Data Privacy

Pet parents prefer spending most of the time getting advice from Dr. Google and other industry stakeholders that are mostly interested in branding and revenue, rather than impactful results for the wellbeing of the pet. Rarely is the case when they decide to take their pets to the vet, excluding the annual visit. The act…