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How Digitail Improved Customer Support for Veterinary Clinics
  • Team & Client Retention
  • Veterinary Business

How Digitail strengthened Customer Support over the last 3 months

Hi — I’m Jamie, Director of Customer Success at Digitail. If you’re a practice manager, owner, or DVM, you don’t need reminding how much pressure exists on a normal clinic day. Phones ringing, patients waiting, staff juggling rooms, inventory, payments, and client communication — all while trying to deliver great care and keep the day…
Jamie Duncan
Jamie Duncan
 •  5 min read
  • Veterinary Reception

    5 Hidden Time Drains Stealing Hours from Your Vet Team

    Veterinary clinics are busier than ever, yet many teams still feel like they’re running on empty. What’s the culprit? The truth is, most veterinary teams aren’t struggling because they lack dedication or skill. They’re losing hours to invisible inefficiencies that quietly compound throughout the day. These hidden time drains don’t announce themselves with alarms or…
  • Automated patient intake

    Automated Patient Intake Is the New Veterinary Standard

    How much time does your front desk spend chasing down paperwork, deciphering handwriting, and manually re-typing client information into your PIMS? Ten minutes per patient? Twenty? Now multiply that by the number of appointments you have each day. The number gets big, fast. That’s not just lost time, it’s a hidden tax on your clinic’s…
  • Hefner Road Animal Hospital

    How Hefner Road Animal Hospital Saved 70+ Minutes Per Doctor Daily with Digitail

    For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life. But success brought…
  • Thumbnail "Why Vet CLients Leave"

    Why Vet Clients Leave and How to Win Them Back

    Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
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Latest expert articles

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black vet with afro wearing lab coat, arms out breaking free from the ball and chain that represent writting medical records.

Veterinarians didn’t go to vet school because they love writing records…

Revolutionizing Veterinary Practices with Tails AI Dictation and Quick SOAP capabilities. In the world of veterinary medicine, where every second counts, the introduction of AI-powered veterinary dictation software has been nothing short of revolutionary. Now, with Tails AI Dictation built right into Digitail, this cutting-edge technology is redefining the way veterinary professionals interact with their…
Sebastian Gabor
Sebastian Gabor
 •  7 min read
animation showing communication in a vet clinic between - veterinarians, technicians, assistants, receptionists, management and clients arrows going all around as they all communicate with each other about patients, phone calls, perscription refills, lab results, aftercare, surgery, vaccines, medical history

Mastering Team Communication in Veterinary Clinics

Open, honest communication is the lifeblood of any successful veterinary practice. Each team member, from administrative staff to skilled veterinarians, plays a vital role in this complex ecosystem.
Sebastian Gabor
Sebastian Gabor
 •  10 min read
road sign that says well being next exit

AI’s Impact on Veterinary Medicine and Professional Well-being

Could AI be the unsung hero of the veterinary industry? It’s no secret that the veterinary industry, which is marked by high burnout rates, is on the cusp of a technological revolution. A recent survey conducted by Digitail in collaboration with the American Animal Hospital Association (AAHA) reveals a growing awareness and optimism among veterinary…
Sebastian Gabor
Sebastian Gabor
 •  7 min read
Digitail Announces Digitail Secure Payments

Say Goodbye to Missed Charges: Digitail Announces Digitail Secure Payments

Powered by Stripe, Digitail Secure Payments transforms the checkout process with an easy and automated way to collect payments, allowing veterinary hospitals to eliminate missed charges and improve client experience Digitail, an all-in-one cloud-based operating system for veterinary hospitals, announced its partnership with the leading payment processor Stripe and the launch of Digitail Secure Payments….
Galyna Danylenko
Galyna Danylenko
 •  2 min read
Blog posts

Charting a Course Through Pet Dental Health Month with Digitail

Did you know? The global pet dental health market was valued at a whopping $6.18 billion in 2022 and is on an upward trajectory with a growth rate of 6.25% projected through 2030 But this isn’t just about numbers; it’s about the growing importance of pet dental care in veterinary practices. National Pet Dental Health…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
ai-survey-digitail-aaha

Artificial Intelligence in Veterinary Medicine: The Next Paradigm Shift

We are thrilled to share the results from our groundbreaking survey, Artificial Intelligence in Veterinary Medicine, conducted in collaboration with the American Animal Hospital Association (AAHA). This pioneering study, the first of its kind, aimed to capture the veterinary profession’s sentiments towards artificial intelligence (AI) and its burgeoning role in veterinary care. A heartfelt thank…
Galyna Danylenko
Galyna Danylenko
 •  4 min read
AI in vet med

39.2% of Veterinary Professionals Use AI Tools in Their Practice – Digitail and AAHA Survey

Digitail published findings from its industry-wide survey on Artificial Intelligence in veterinary medicine, conducted in collaboration with the American Animal Hospital Association Digitail, an all-in-one practice management software for veterinary hospitals, published a study, “AI in Veterinary Medicine: The Next Paradigm Shift,” exploring current awareness, perception, utilization, expectations, and concerns around the adoption of AI…
Galyna Danylenko
Galyna Danylenko
 •  5 min read
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AI Unleashes Veterinary Fluency: Translating Care Across Cultures

Written by Dr. William Tancredi “The difference between the right word and almost the right word is the difference between lightning and lightning bug.”  -Mark Twain I think I speak English reasonably well. It’s my native language, and I had the good fortune of a good education. While I take some liberties with grammar rules and…
William Tancredi, DVM
William Tancredi, DVM
 •  6 min read
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