Instinct is an EMR built for emergency and specialty medicine that is now trying to adapt for primary care. Digitail is an all-in-one AI-native platform purpose-built for general practice, from solo DVMs to multi-location groups.
• Pet parent app, two-way chat, and telemedicine built in
• Automated reminders, online booking, and internal messaging included
• Native inventory management and integrated payments
• One platform, one login, one bill
• Clean navigation with minimal clicks
• Workflows follow how your clinic actually operates
• New team members get productive in one shift
• No manuals, codes, or shortcuts to memorize
• AI SOAP dictation and automated discharge notes
• AI-powered intake forms and patient history summaries
• Treatment plan suggestions and voice-to-invoice
• 20+ AI workflows, no add-ons or extra cost
• In-house migration from 30+ PIMS
• Dedicated workflow consultant and personalized staff training
• 99.99% uptime, dual-server redundancy
• 24/7 support after go-live
Instinct was built for emergency and specialty hospitals. Its GP product launched in December 2025, so primary care clinics adopting it are early on a platform still maturing for that use case. Instinct acquired ScribbleVet in January 2026 for AI scribing, but broader GP workflows (client engagement, wellness plans, online booking) are still catching up. Digitail was purpose-built for general practice from day one, with 20+ AI workflows across the patient journey, a native pet parent app, native wellness plans, and online booking with e-deposits.
Yes. Digitail includes 20+ AI workflows built directly into the platform. Tails AI powers SOAP dictation, automated discharge notes, patient history summaries, intake form pre-population, treatment plan suggestions, and voice-to-invoice. These tools save an average of 70 minutes per DVM per day and reduce missed charges. Every AI feature is tested in real clinics before release.
Digitail’s in-house team handles the full process, covering data extraction, cleanup, validation in a testing environment, and go-live support. A final snapshot is included before launch, and your records arrive as fully searchable data ready to use from day one.
A key consideration for GP clinics is that Instinct was built for emergency and specialty medicine, and its GP product is still maturing. Digitail has been purpose-built for primary care from day one, with 20+ AI workflows, wellness plans, and online booking native to the platform.
Instinct may be a better fit for emergency, specialty, and high-volume urgent care clinics where treatment sheets and ER-specific workflows are the primary need. Instinct’s integration with Plumb’s is also valuable for clinical decision support in those settings.
Digitail is ideal for GP clinics, mobile practices, de novos, and multi-location groups that want a platform purpose-built for primary care, with AI across the entire patient journey, client engagement tools, and enterprise reporting. If you run a high-volume specialty or urgent care clinic, Instinct may actually be a better fit for your workflow.
