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How Digitail Improved Customer Support for Veterinary Clinics
  • Team & Client Retention
  • Veterinary Business

How Digitail strengthened Customer Support over the last 3 months

Hi — I’m Jamie, Director of Customer Success at Digitail. If you’re a practice manager, owner, or DVM, you don’t need reminding how much pressure exists on a normal clinic day. Phones ringing, patients waiting, staff juggling rooms, inventory, payments, and client communication — all while trying to deliver great care and keep the day…
Jamie Duncan
Jamie Duncan
 •  5 min read
  • Veterinary Reception

    5 Hidden Time Drains Stealing Hours from Your Vet Team

    Veterinary clinics are busier than ever, yet many teams still feel like they’re running on empty. What’s the culprit? The truth is, most veterinary teams aren’t struggling because they lack dedication or skill. They’re losing hours to invisible inefficiencies that quietly compound throughout the day. These hidden time drains don’t announce themselves with alarms or…
  • Automated patient intake

    Automated Patient Intake Is the New Veterinary Standard

    How much time does your front desk spend chasing down paperwork, deciphering handwriting, and manually re-typing client information into your PIMS? Ten minutes per patient? Twenty? Now multiply that by the number of appointments you have each day. The number gets big, fast. That’s not just lost time, it’s a hidden tax on your clinic’s…
  • Hefner Road Animal Hospital

    How Hefner Road Animal Hospital Saved 70+ Minutes Per Doctor Daily with Digitail

    For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life. But success brought…
  • Thumbnail "Why Vet CLients Leave"

    Why Vet Clients Leave and How to Win Them Back

    Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
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Latest expert articles

Our blog is packed with expert articles, inspiring success stories, comprehensive webinars, and interactive workshops, all focused on the intricate details of operating a thriving veterinary clinic.

optimize-patient-scheduling

Optimize Patient Scheduling

Scheduling appointments is as easy as herding cats. But fret not because we’ve got some tips to help you optimize your patient scheduling and keep your sanity intact. Online Booking Transform your business by moving away from traditional phone bookings. Advantages include: Block Scheduling Think of it as Tetris for your appointment book. Automated Appointment…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
change-vet-software

Change is scary! But it doesn’t have to be.

Let’s face it – change, especially when it comes to new software, can be intimidating. But worry not! Digitail can revolutionize your vet clinic’s operations with a seamless, stress-free experience. In this blog post, we’ll explore how Digitail eliminates common concerns and streamlines your practice, making the transition to our cutting-edge software as smooth as…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
pizza party meme

Moving Beyond the Pizza Party How to Support your Veterinary Team Culture

Supporting your staff may seem like a straightforward concept. It’s a sentiment that easily rolls off the tongue in team meetings and performance reviews. But when it comes to putting it into action, the reality can be a complex labyrinth of challenges and nuance. After all, caring for a team is a multidimensional endeavour. It’s…
Sebastian Gabor
Sebastian Gabor
 •  17 min read
burnout-veterinary-industry

Burnout and compassion fatigue in the veterinary profession

A taboo subject and still a topic that we should talk more about, burnout and compassion fatigue in the veterinary profession are a reality. And, moreover, one of the top reasons many leave this field. Oftentimes, people working in a vet practice feel like they are not allowed to be fatigued or stressed (and that stresses them out even more) or to…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
veterinary-product-pricing-guide

Guide to Veterinary Clinic Markup

As veterinary professionals, we understand the challenges of providing excellent care while ensuring your practice remains sustainable and profitable. That’s why we’ve created the ultimate pricing guide tailored specifically for the veterinary industry. Get ready to navigate the pricing maze and optimize your revenue streams! Non-Competitive Products This category includes: Examples: antibiotic tablets, NSAIDs, ear…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
ai-in-vet-med

The future of pet care. AI in the world of veterinary medicine.

Who attends a 1-hour webinar intending to duck out after 30 minutes but ends up staying for almost 2 hours?? We are over the moon with the response to our AI Roundtable 🚀🌛 Hot takes 🔥 where AI can perform well today: We can all agree that AI has great potential to revolutionize vet med. Our…
Sebastian Gabor
Sebastian Gabor
 •  2 min read
Digitail - Cloud-Based Veterinary Practice Management Software

Why Retention Should Be Your Biggest Focus Right Now

Retention is a hot topic in vet med right now, and rightfully so. It can be a huge cost centre for your practice & can harm your employees’ experience. Join the hound & Digitail team as we talk through tactical ways you can increase retention, and get a look & exclusive lifetime discount on hound’s new culture & retention software, rally! Join…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
stress-veterinary

Care Starts With You – Stress Management for Veterinary Well Being

Care starts with you! Facts are facts; you cannot provide quality care for others if you neglect yourself. Join us for a stress-busting webinar for veterinary professionals! 🐾 🤗 We’re welcoming special guest veterinary well-being coach and board-certified lifestyle medicine Melyssa Allen, who will dive 💦 into techniques you can easily integrate into your daily routines to…
Sebastian Gabor
Sebastian Gabor
 •  1 min read
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