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How Digitail Improved Customer Support for Veterinary Clinics
  • Team & Client Retention
  • Veterinary Business

How Digitail strengthened Customer Support over the last 3 months

Hi — I’m Jamie, Director of Customer Success at Digitail. If you’re a practice manager, owner, or DVM, you don’t need reminding how much pressure exists on a normal clinic day. Phones ringing, patients waiting, staff juggling rooms, inventory, payments, and client communication — all while trying to deliver great care and keep the day…
Jamie Duncan
Jamie Duncan
 •  5 min read
  • Veterinary Reception

    5 Hidden Time Drains Stealing Hours from Your Vet Team

    Veterinary clinics are busier than ever, yet many teams still feel like they’re running on empty. What’s the culprit? The truth is, most veterinary teams aren’t struggling because they lack dedication or skill. They’re losing hours to invisible inefficiencies that quietly compound throughout the day. These hidden time drains don’t announce themselves with alarms or…
  • Automated patient intake

    Automated Patient Intake Is the New Veterinary Standard

    How much time does your front desk spend chasing down paperwork, deciphering handwriting, and manually re-typing client information into your PIMS? Ten minutes per patient? Twenty? Now multiply that by the number of appointments you have each day. The number gets big, fast. That’s not just lost time, it’s a hidden tax on your clinic’s…
  • Hefner Road Animal Hospital

    How Hefner Road Animal Hospital Saved 70+ Minutes Per Doctor Daily with Digitail

    For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life. But success brought…
  • Thumbnail "Why Vet CLients Leave"

    Why Vet Clients Leave and How to Win Them Back

    Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
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Latest expert articles

Our blog is packed with expert articles, inspiring success stories, comprehensive webinars, and interactive workshops, all focused on the intricate details of operating a thriving veterinary clinic.

Blog posts feature image (2)

Veterinary United Chooses Digitail to Build a Resilient Future

Veterinary United, a Michigan-based veterinary group, partnered with Digitail to unify PIMS across its 22 locations, and deliver modern experiences to pet owners and veterinary teams Founded 27 years ago as a humble family business by Dr. Thomas Bankstahl and his wife Julie, Veterinary United evolved into a network of 22 veterinary hospitals, boarding, and…
Galyna Danylenko
Galyna Danylenko
 •  5 min read
Digitail - Cloud-Based Veterinary Practice Management Software

Elevating Veterinary Client Communication: The Strategic Advantage of Texting

TL;DR: Your phone called. It wants to text, not talk. Boost your clinic’s efficiency and client engagement with texting. Now, clients don’t have to slide into your DMs. Streamline Client Communication Remember the ’90s? Ah, the good ol’ days when we had to press each button three times just to type a single letter. Now, we’re…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
choose-pims-veterinary-practice

How to choose the right Practice Information Management Software (PIMS) for your Vet Clinic

Navigating the multifaceted world of a veterinary clinic involves juggling diverse responsibilities—everything from scheduled appointments and emergency visits to client queries and back-office tasks. At the heart of this intricate operation is the linchpin that holds it all together: the Practice Information Management Software (PIMS). When deciding on a PIMS, you’re not just making a…
Sebastian Gabor
Sebastian Gabor
 •  10 min read
digitail-woof-doctor

The WoofDoctor on Wheels and Digitail: Partners in High-Tech Mobile Vet Care

In 2020, Dr. Douglas Cifranick introduced his innovative 26-foot mobile veterinary clinic, the WoofDoctor on Wheels. Rolling through South Carolina, he and his team have delivered quality veterinary care to pets at their doorsteps. But what sets him apart? It’s his collaboration with Digitail, which supports his unique tech-forward approach, that continues to take his…
Sebastian Gabor
Sebastian Gabor
 •  8 min read
vet-tech-empowerment-revolution

AAHA Veterinary Technician Utilization Guidelines and the Tech Empowerment Revolution

As we celebrate Veterinary Technician Week this year, let us reflect on the 2023 Technician Utilization Guidelines that the American Animal Hospital Association (AAHA) has gifted us. This comes at the heels of our recent tech empowerment webinar with Dr. Doug Cifranick, who’s proving with his high tech strategy for his mobile practice, Woof Doctor on Wheels, that empowering techs is…
Sebastian Gabor
Sebastian Gabor
 •  9 min read
woofdoctor-digitail-onboarding

Making the Switch: WoofDoctor on Wheels Talks Onboarding with Digitail

Veterinary medicine is evolving, and staying at the forefront means adapting to new technologies. For Dr. Douglas Cifranick of WoofDoctor on Wheels, this meant finding a cloud-based system that not only met his technological needs but also offered an effortless transition for his entire team. From Server to Cloud: The Search for Accessibility Dr. Cifranick’s journey began…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
The Importance of Financial Reporting in Your Vet Practice

The Importance of Financial Reporting in Your Vet Practice

Financial Reporting in Your Veterinary Practice In the dynamic and challenging world of veterinary medicine, balancing quality patient care with efficient clinic management can be a complex task. That’s where financial reporting serves as an indispensable asset. It becomes an integral part of clinic administration by providing veterinarians and clinic administrators with a structured method…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
Blog posts feature image

Elevate Your Vet Clinic Operations with Advanced Reporting

Empower Your Veterinary Practice with Vet Clinic Reporting Navigating the ever-evolving veterinary medicine world is a constant juggle between patient care and clinic efficiency. That’s where vet clinic reporting swoops in as an invaluable tool. It assists veterinarians and clinic administrators in scrutinizing crucial data, formulating informed decisions, and ramping up operations. In this blog…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
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