Enhancing Communication Skills During End-of-Life Care
Watch our webinar on how to retain staff and clients by elevating the euthanasia experience.
This roundtable conversation brings together industry experts Dr. Celine Leheurteux and Rebecca Rose RVT to share invaluable insights and practical tips on enhancing the euthanasia experience.
Speakers
According to the AVMA, the emotional distress associated with euthanasia can lead to 20% of pet owners seeking a new veterinary clinic post-euthanasia. This statistic highlights the critical need for veterinary practices to handle these situations with the utmost care and compassion to retain clients and provide support during their grieving process.
Watch our insightful webinar on Enhancing Communication Skills During End-of-Life Care: How to Retain Staff and Clients by Elevating the Euthanasia Experience. This roundtable conversation brings together industry experts Dr. Celine Leheurteux and Rebecca Rose RVT to share invaluable insights and practical tips on enhancing the euthanasia experience. We will explore the development and principles of “Euthanese”—speaking compassionately and clearly to pet parents—and discuss the critical role of emotional intelligence in supporting both veterinary professionals and pet owners. Through real-life examples and effective communication strategies, we aim to empower you with the tools and techniques needed to navigate these sensitive conversations with empathy and clarity.
- Master Compassionate Communication
- Develop Emotional Intelligence
- Facilitate Sensitive Conversations
- Support Emotional Needs
- Respect and Professional Guidance
Our Speakers
Dr. Celine Leheurteux
Dr. Celine Leheurteux has been a dedicated small animal practitioner since 1999, with a keen interest in the psychological aspects of veterinary practice to enhance team and client relationships. She has pioneered a personalized approach to euthanasia, a crucial yet often under-prepared aspect of veterinary medicine, leading to the creation of Euthabag. This eco-friendly, leakproof pet body bag is designed to honor both patients and veterinary professionalism. Dr. Leheurteux is also passionate about addressing compassion fatigue in the profession and has contributed to spay and neuter clinics in remote regions. Certified by the American Veterinary Chiropractic Association, she integrates holistic practices into her work. Join us to hear her insights on compassionate euthanasia and enhancing veterinary care.
Rebecca Rose, RVT
With over 30 years in veterinary medicine, Rebecca Rose, RVT, is a trailblazer and advocate for team well-being. As the founder of Veterinary Teams Living Well, a non-profit dedicated to supporting veterinary professionals, and the author of the Veterinary Technician’s Relief Manual, she brings a wealth of knowledge and experience. Join us to gain her valuable insights on enhancing communication skills during end-of-life care.
Heather Ashcroft
Heather Ashcroft is a seasoned veterinary professional, bringing two decades of diverse experience from roles in general practice, urgent care, shelter medicine, and animal welfare. With a passion for storytelling and community, Heather aims to bridge the gap between the needs of veterinary professionals and the emotional narratives of animals and their caregivers.