Digitail vs. IDEXX Neo


Digitail vs. IDEXX Neo

Unlock the power of cloud & all-in-one with workflows that just make sense.


The software you will actually love ❤️

Your PIMS should make your life easier, not harder. Digitail was built with your busy practice in mind, to help you spend less time doing paperwork and admin tasks, and give you time back for your patients.

Digitail is easy to use even for someone who did not go through the training process. Easy to understand, no need for manuals, and no more extra clicks.


All-in-one platform☝️

Run your practice with all the tools you need at your fingertips. Complete medical flows, 1-click scheduling, easy invoicing & integrated payments, stock management, advanced reporting and all the integrations you may wish: accounting, labs, stock reordering and more.

Digitail has all the client communication and engagement tools built natively to help you enhance the pet parent experience.


Advanced, aggregated reporting 📈

What’s your average visit time or what are your top performing services? Have you update markups according to cost increases? Have you ever wondered if new clients that are coming from Facebook spend more if clients that find you on Yelp? Track and understand your data, will real-time insights. We help you set KPIs and monitor them.

From financial and operational reports to client and medical reports, you can access everything from one place or get daily / weekly summaries via email.

Why are animal hospitals choosing Digitail over IDEXX Neo?

💻 Reliable software, that just works

✓ straight-forward workflows, fast check-in / check-out process
✓ smart reminders that bring your clients back
✓ accurate accounting and reporting
✓ no-stress stock management

❤️ Intuitive & user-friendly design

✓ easy to understand & use
✓ achieve what you want in less clicks
✓ end-to-end visits from one single screen
✓ weekly updates based on your feedback

☝️ More time for what you love doing

✓ modern client communication tools built natively in Digitail
✓ customizable forms and SOAP templates you can create in no time
✓ easy inventory management (including Vetcove integration)
✓ automatic invoicing, canned estimates & integrated payment processor

It’s time to demand more from your Practice Management System

All-in-one, cloud-based
Cloud-based ✅ Yes ✅ Yes
All-in-one ✅ Yes ❌ No, extra softwares required
Independent ✅ Yes ❌ No
Online booking system ✅ Yes ❌ No, extra tool – $250/month
Pet parents app ✅ Yes ❌ No
Telemedicine & 2-way chat ✅ Yes ❌ No, extra tool – $200/month
Client education ✅ Yes ❌ No
Reminders ✅ Yes ✅ Yes, limited
Compliance dashboard ✅ Yes ❌ No
Medical records & templates ✅ Yes ✅ Yes
Labs integrations ✅ Yes ✅ Yes
Interactive & customizable reports ✅ Yes ❌ No
One-click invoicing ✅ Yes ❌ No
POS & Online payments ✅ Yes ❌ No
Consent forms & eSignature ✅ Yes ❌ No
Intake forms ❌ No, coming soon ❌ No
Discharge notes ✅ Yes ✅ Yes
Users permissions ✅ Yes ✅ Yes
Multi-location setup ✅ Yes ❌ No
Staff training ✅ Yes 💰 Paid
Set-up time 🔥 less than 24h ⏳ a few days
Support ✅ Yes, always free ✅ Yes, extra fee

Changing is not easy, but compromising is harder

Every practice is different. You will get a personalized implementation plan to fit your needs and make sure you’ll have the best transition to Digitail. From data migration, staff training, and post go-live help, we’ve got you covered!

“Now we can get a real-time snapshot of what’s going on with our business, quickly identify trends, gauge efficiency, and make data-driven decisions. Tasks that previously consumed two weeks now require just five minutes.”

Dr. Joshua Gehrke
CVO at Veterinary United
Dr. Joshua Gehrke

“We’ve been using Digitail for about 18 months now, and it’s been a successful, smooth transition. There are several really neat features that our staff have been enjoying, mainly because they align with the modern workflow and communication preferences of both our team and clients.”

Stacey Maloney
Office Manager & RVT at FenVet
Stacey Maloney

“First time in my career that I can say that I really love our PMS! How many vets get to say that? Huge shout out to the whole team at Digitail….Awesome platform, awesome support!”

Dermot Jevens
CEO at AcharaVet
Dermot Jevens

“First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius, and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and defined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past.”

Erin Cochran
Manager/Technician at Eagleswood Veterinary Hospital
Erin Cochran

“One of the challenges was choosing a software program that we can use on any device either at the clinic or at home. Being a mom, it was important to me to spend as much time as I could at home while still having access to my business.”

Dr.-Dana-Scozzafava-scaled (1)
Embrace Animal Hospital
Dr. Dana Scozzafava

“Digitail bills itself as ‘modern veterinary software you wish you’d had sooner,’ which is exactly as straightforward as it sounds. It also happens to be true… It’s like upgrading from a PDA to an iPhone, it just works. It makes communications and management easy in a cloud-based system.”

Dr. William Tancredi
Chief of Staff at Old Ridge Veterinary Hospital
Dr. William Tancredi

“…Digitail is constantly stepping up to the plate, innovating, growing, and improving. Willing to adapt and change with the customer base. I wanted software that had the vet in mind – that wasn’t worried about large corporate agendas. Digitail was new on the block, but from the start, I was excited by Digitail’s potential. Three years later, I couldn’t be happier with my choice. I know there will always be innovation and growth shaped by their users, like me.”

Dr. Doug Cifranick
Owner/Founder of WoofDoctor on Wheels
Dr. Doug Cifranick