Weave is a standalone client communication platform that works outside of your PIMS. Digitail is a PIMS with VoIP calling built inside the veterinary record itself.
• Calls run inside Digitail, not in a second app beside it
• The transcript, summary, and next steps save to the patient record
• Client and pet context sits on screen before you say hello
• One system holds the call and the chart, with no copy-paste
• Every call gets an AI summary, with no plan upgrade required
• Sentiment is analyzed on each call and included by default
• The summary is ready within seconds of the call ending
• Your team reads it right where they already work
• Calling, texting, and records live under a single subscription
• Unlimited texting comes as a flat-fee add-on, with no overages
• Billing stays predictable, without metered message counts
• You call one vendor for the phone and the chart, not two
• In-house migration from 30+ PIMS
• Dedicated workflow consultant and personalized staff training
• 99.99% uptime backed by dual-server redundancy
• 24/7 support after go-live
Weave is a separate communication platform that sits next to your PIMS and reads from it through a read-only screen called Call Pop. Digitail VoIP runs inside Digitail, so the call, recording, transcript, AI summary, next steps, and sentiment all save straight to the patient record. To use Digitail VoIP, you do need Digitail as your PIMS. Weave works alongside whatever system you already run. Choose Weave if you would like to keep your existing PIMS and want to manage multiple vendors and software to run your clinic.
Weave can be quick to adopt next to your existing system. The cost question tends to show up later. Weave bills per location, with a setup fee, metered texting, and the AI Call Intelligence layer gated to the top Ultimate tier. Community-reported all-in cost runs higher once add-ons stack. Digitail VoIP is priced at a flat rate per clinic, with unlimited texting (add-on), calling and records already under one subscription. Digitail’s pricing is designed with predictability in mind so you can scale your practice without worrying about the overheads.
No. Weave connects to many other veterinary PIMS. A clinic on Digitail that want’s to add Weave is running two systems by definition, with or without an integration. Call data living in one place and the medical record in another. We built Digitail VoIP to help general practices consolidate several tools into one platform to run their clinic. We have chosen to invest resources into making Digitail the best all-in-one platform for general practice veterinary clinics, instead of fragmenting a clinic’s tool stack. If integration between the two is what you are hoping for, it does not exist today.
With Weave, the call and its recording, transcript, and Call Intelligence output stay inside Weave. The link to your PIMS is Call Pop, a read-only screen that shows client and pet detail while the phone rings, and nothing writes back on its own. With Digitail VoIP, the recording attaches to the right patient automatically, and the AI summary with next steps posts into the record within seconds of the call ending. There is no export step and nothing to retype.
If your clinic runs a non-Digitail PIMS and plans to keep it, Weave is the stronger pick. Teams that want a desk-phone hardware, traditional voicemail, or want reviews bundled with their phones, will find Weave a better fit.
Digitail VoIP is built for clinics already on Digitail, or planning to switch PIMS to Digitail, that want the AI-enabled calls and its output inside the medical record with one vendor and one bill. If that is the direction you are heading, the phone stops being a separate system to manage and Digitail is the best fit.
The deciding factor is whether you want a communication platform beside your practice management system or calling built into it.
