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How Digitail Improved Customer Support for Veterinary Clinics
  • Team & Client Retention
  • Veterinary Business

How Digitail strengthened Customer Support over the last 3 months

Hi — I’m Jamie, Director of Customer Success at Digitail. If you’re a practice manager, owner, or DVM, you don’t need reminding how much pressure exists on a normal clinic day. Phones ringing, patients waiting, staff juggling rooms, inventory, payments, and client communication — all while trying to deliver great care and keep the day…
Jamie Duncan
Jamie Duncan
 •  5 min read
  • Veterinary Reception

    5 Hidden Time Drains Stealing Hours from Your Vet Team

    Veterinary clinics are busier than ever, yet many teams still feel like they’re running on empty. What’s the culprit? The truth is, most veterinary teams aren’t struggling because they lack dedication or skill. They’re losing hours to invisible inefficiencies that quietly compound throughout the day. These hidden time drains don’t announce themselves with alarms or…
  • Automated patient intake

    Automated Patient Intake Is the New Veterinary Standard

    How much time does your front desk spend chasing down paperwork, deciphering handwriting, and manually re-typing client information into your PIMS? Ten minutes per patient? Twenty? Now multiply that by the number of appointments you have each day. The number gets big, fast. That’s not just lost time, it’s a hidden tax on your clinic’s…
  • Hefner Road Animal Hospital

    How Hefner Road Animal Hospital Saved 70+ Minutes Per Doctor Daily with Digitail

    For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life. But success brought…
  • Thumbnail "Why Vet CLients Leave"

    Why Vet Clients Leave and How to Win Them Back

    Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
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Dr. Jill Lopez on Modern Education for Digitail Blog

“The Veterinary Scene Needs Some Fresh Voices” – Dr. Jill Lopez on Modern Education

Dr. Jill Lopez entered Tuskegee University College of Veterinary Medicine with a clear plan: return to West Virginia, work as an associate veterinarian, and eventually take over the clinic — maybe even buy another practice down the road.  Little did she know that a student internship at an animal health company would reshape her career…
Galyna Danylenko
Galyna Danylenko
 •  7 min read
Dr. Dr. Keith True on the Value of Business Education for Digitail Blog

“You Have to Actively Seek Out Leadership Skills” – Dr. Keith True on the Value of Business Education

Welcome to our DVM + MBA series, where we‘re hearing from veterinarians who’ve combined their passion for animals with serious business chops. From running multi-doctor practices to climbing corporate ladders, they’ve done it all—and now they’re sharing their secrets. It wasn’t just his love for animals that attracted Dr. True to veterinary medicine; it was…
Galyna Danylenko
Galyna Danylenko
 •  8 min read
Dr. Christine Staten on Her Motivation for an MBA for Digitail Blog

“I Need a Generational Succession” – Dr. Christine Staten on Her Motivation for an MBA

Welcome to our “DVM + MBA Spotlight Series” series, where we’re hearing from veterinarians who’ve combined their passion for animals with serious business chops. From running multi-doctor practices to climbing corporate ladders, they’ve done it all—and now they’re sharing their secrets. Dr. Christine Staten‘s dream of being a business owner was a guiding star from…
Galyna Danylenko
Galyna Danylenko
 •  10 min read
Dr. Simmons on the Importance of a Strong Value Proposition for Digitail Blog

“Don’t Just Practice Great Medicine” – Dr. Simmons on the Importance of a Strong Value Proposition

Welcome to our “DVM + MBA Spotlight Series” series, where we‘re hearing from veterinarians who’ve combined their passion for animals with serious business chops. From running multi-doctor practices to climbing corporate ladders, they’ve done it all—and now they’re sharing their secrets. Dr. Chris Simmons, a second-generation veterinarian, didn’t rush into following in his family’s footsteps….
Galyna Danylenko
Galyna Danylenko
 •  12 min read
Dr. Pam Hale on Veterinary Leadership for Digitail Blog

“Business Education is a Way to Have More DVMs in Corporate C-Suites”: Dr. Pam Hale on Veterinary Leadership

Welcome to our DVM + MBA series, where we‘re hearing from veterinarians who’ve combined their passion for animals with serious business chops. From running multi-doctor practices to climbing corporate ladders, they’ve done it all—and now they’re sharing their secrets. Dr. Pam Hale is one of those veterinarians who felt this vocation since childhood. She went…
Galyna Danylenko
Galyna Danylenko
 •  10 min read
Digitail's DVM + MBA Spotlight Series

DVM + MBA Spotlight Series

Welcome to our interview series, where we explore the unique journeys of veterinarians who have combined their passion for animal care with the strategic acumen of a Master of Business Administration (MBA) degree. Whether it’s leading a multi-doctor practice, developing new business ventures, or driving operational excellence, these veterinarians lead by example with their innovation,…
Galyna Danylenko
Galyna Danylenko
 •  2 min read
Tails Behind the Curtain: Answering All Your Questions About Digitail’s AI

Tails Behind the Curtain: Answering All Your Questions About Digitail’s AI

Alight folks, today, we’re channeling our inner Dorothy Gale and pulling back the curtain on Digitail’s AI Tails — revealing how the magic works behind the scenes. I sat down with the man behind the magic, Alex Hasmatuchi aka Hasma aka The Great Wizard of Tails. Get ready to have all your pressing questions about…
Sebastian Gabor
Sebastian Gabor
 •  12 min read
field of green with cows

More Productivity, Less Stress: How Dr. Woodruff Delivers Modern Care with Tails AI and the Digitail App

Discover how Dr. Michelle Woodruff saves up to 10 minutes per appointment, all while delivering more focused and personalized care for her patients After over two decades as an associate veterinarian, Dr. Michelle Woodruff decided it was time to create her own space to care for animals. In 2022, she founded Woodruff Vet Services (WVS),…
Galyna Danylenko
Galyna Danylenko
 •  7 min read
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