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How Digitail Improved Customer Support for Veterinary Clinics
  • Team & Client Retention
  • Veterinary Business

How Digitail strengthened Customer Support over the last 3 months

Hi — I’m Jamie, Director of Customer Success at Digitail. If you’re a practice manager, owner, or DVM, you don’t need reminding how much pressure exists on a normal clinic day. Phones ringing, patients waiting, staff juggling rooms, inventory, payments, and client communication — all while trying to deliver great care and keep the day…
Jamie Duncan
Jamie Duncan
 •  5 min read
  • Veterinary Reception

    5 Hidden Time Drains Stealing Hours from Your Vet Team

    Veterinary clinics are busier than ever, yet many teams still feel like they’re running on empty. What’s the culprit? The truth is, most veterinary teams aren’t struggling because they lack dedication or skill. They’re losing hours to invisible inefficiencies that quietly compound throughout the day. These hidden time drains don’t announce themselves with alarms or…
  • Automated patient intake

    Automated Patient Intake Is the New Veterinary Standard

    How much time does your front desk spend chasing down paperwork, deciphering handwriting, and manually re-typing client information into your PIMS? Ten minutes per patient? Twenty? Now multiply that by the number of appointments you have each day. The number gets big, fast. That’s not just lost time, it’s a hidden tax on your clinic’s…
  • Hefner Road Animal Hospital

    How Hefner Road Animal Hospital Saved 70+ Minutes Per Doctor Daily with Digitail

    For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life. But success brought…
  • Thumbnail "Why Vet CLients Leave"

    Why Vet Clients Leave and How to Win Them Back

    Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
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Latest expert articles

Our blog is packed with expert articles, inspiring success stories, comprehensive webinars, and interactive workshops, all focused on the intricate details of operating a thriving veterinary clinic.

Digitail - Cloud-Based Veterinary Practice Management Software

How Embrace Animal Hospital has more time for patients

If you’re looking for kindness and compassion, no one is better than Dr. Dana Scozzafava. Embrace Animal Hospital was born in November 2021 in Middlebury, Connecticut. The new veterinarian-owned clinic provides advanced medical care for small animals, such as wellness and preventative medicine, digital radiography, dentistry with dental radiographs, surgery, blood work diagnostics, and illness and emergency care….
Sebastian Gabor
Sebastian Gabor
 •  3 min read
Digitail - Cloud-Based Veterinary Practice Management Software

Bringing the vet to your pet in Cayman Islands

After spending a decade in one of the island’s busiest veterinary clinics, Dr. Andreea decided that on such a compact island, there must be a better solution to animal care! So, in 2018 Dr. Andreea launched her first mobile veterinary service and quickly built a loyal customer base thanks to her flexible attitude and caring…
Sebastian Gabor
Sebastian Gabor
 •  5 min read
vet-concierge-and-digitail

Vet Concierge – Helping 2x More Patients with Digitail

“We bring the Vet to Your Pet”; This is how Vet Concierge started as a passion project during COVID. Located in Frisco, TX, Dr. Taylor and Elle were determined to provide concierge care and service to their community, friends, and family. Their main goal was to provide a different type of veterinary services – focusing on offering empathetic, personalized,…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
the-parks-animal-clinic-and-digitail

The Parks Animal Clinic – Taking Veterinary Care to a New Level

The Parks Animal Clinic was established in July 2022 by Dr. Treherne and Dr. Vinay. Their immense passion for staying up-to-date with the most modern and state-of-the-art veterinary procedures and techniques can be seen even in the clinic’s smallest details. The clinic was established with the vision of being a leading veterinary facility in South Africa, providing unparalleled care to…
Sebastian Gabor
Sebastian Gabor
 •  4 min read
Digitail - Cloud-Based Veterinary Practice Management Software

How Digitail Helps Streamline Records and Client Communication

Bringing a pet to the clinic is not always easy and, in some cases, even impossible. Thanks to Dr. Patti and Artemis Veterinary, pets in MetroWest Boston can receive the best care in their familiar home environment. Recently, she started offering in-home pet euthanasia, bringing her 17+ years of experience performing compassionate pet care and…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
eco-vets-and-digitail

How Eco Vets is saving pets and the environment at the same time

Treating pets while helping the environment is not a small feat, but Alex and Elba followed their dream and opened Eco Vets in the heart of Wandsworth Town, a vibrant, pet-loving area. Even from the start, their brand new practice had to reflect their professional commitment to the best animal care and their convictions about environmental sustainability….
Sebastian Gabor
Sebastian Gabor
 •  3 min read
Digitail - Cloud-Based Veterinary Practice Management Software

How Goostrey Lane Vets committed to offering the best pet parent experience with the Digitail App

James Dutfield is on a mission to change the experience pet parents have when visiting the vet. Together with his team, Katie, Kirsty, Evie, and John, opened Goostery Lane Vets in Goostrey, Cheshire. Being a local independent practice allows them to be flexible to their clients’ needs, having zero ties to large corporate entities. They strive to…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
Digitail - Cloud-Based Veterinary Practice Management Software

Overcoming the disruption of veterinary software change

It is against human nature to openly embrace change, but most people do not realize that in the majority of cases, the pain of not changing is greater than the effort it takes to implement a change. This is visible in the veterinary sector, where technology is adopted or upgraded at a plodding pace, as…
Sebastian Gabor
Sebastian Gabor
 •  8 min read
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