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Heather Ashcroft

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5 pillars of cloud pims

The Sky’s the Limit: Elevating Your Veterinary Practice with Cloud PIMS

In the digital age, where your cat has an Instagram account, and your dog is a TikTok sensation, veterinary practices must embrace the wave of technology to not just survive but thrive. Enter Cloud-based Practice Information Management Systems (PMS/PIMS), the unsung hero of the veterinary world. For the boutique practices out there, ranging from the…
Heather Ashcroft
Heather Ashcroft
 •  6 min read
Optimize Your Veterinary Practice with Digitail’s Smart Reminder Protocols

Optimize Your Veterinary Practice with Digitail’s Smart Reminder Protocols

Ensuring clients stay on top of their pet’s healthcare appointments can feel like a full-time job for any clinic. In fact, as highlighted in this article featured in Veterinary Practice News, the effectiveness of reminder messages goes beyond just sending them—it’s about how you frame the message and the convenience you offer to clients. The…
Heather Ashcroft
Heather Ashcroft
 •  4 min read
Vet Tech Appreciation Week Turns 31—Taking Support Beyond Free Lunches

Vet Tech Appreciation Week Turns 31—Taking Support Beyond Free Lunches

So here we are, celebrating the 31st year of Veterinary Technician Appreciation Week in 2024. It’s a whole week dedicated to recognizing the hardworking professionals who keep the gears turning in clinics everywhere. We’ve got shoutouts, a pizza party, maybe even some branded pens! Great, right? Well, not really. Because here’s the thing: Vet Techs…
Heather Ashcroft
Heather Ashcroft
 •  8 min read
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Free Ways to Show Appreciation for Veterinary Technicians: All Year, Every Year

Vet Tech Appreciation Week is here! But why limit the love to one week? Here’s how to spread that appreciation throughout the entire calendar year without busting the budget. Because the truth is, many of you practice managers are saying, “what budget?” A Simple ‘Thank You’ This one seems pretty obvious, but you can’t underestimate…
Heather Ashcroft
Heather Ashcroft
 •  3 min read
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Beyond Veterinary Software: Digitail’s Journey to Cultivating a Culture of Connection

At Digitail, we believe in the power of people – both our clients and our team. This belief was vividly brought to life during our unforgettable team-building trip to Serbia. It wasn’t just a trip; it was a reaffirmation of our core values: customer superpassion, mutual care, growth mindset, ownership, and being the change we…
Heather Ashcroft
Heather Ashcroft
 •  2 min read
Tails Behind the Curtain: Answering All Your Questions About Digitail’s AI

Tails Behind the Curtain: Answering All Your Questions About Digitail’s AI

Alight folks, today, we’re channeling our inner Dorothy Gale and pulling back the curtain on Digitail’s AI Tails — revealing how the magic works behind the scenes. I sat down with the man behind the magic, Alex Hasmatuchi aka Hasma aka The Great Wizard of Tails. Get ready to have all your pressing questions about…
Heather Ashcroft
Heather Ashcroft
 •  12 min read
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Say goodbye to lost profits: Digitail Secure Payments

Managing payments in a veterinary clinic can often feel like herding cats. From missed charges to juggling various credit card fees, the chaos can quickly pile up. Enter Digitail Secure Payments (DSP), the superhero your clinic didn’t know it needed! What is Digitail Secure Payments? Digitail Secure Payments (DSP) is your clinic’s new best friend…
Heather Ashcroft
Heather Ashcroft
 •  4 min read
blog cover image showing a black female with curly hair listening to a patient with her stethatscope while smiling

Minimize Turnover to Maximize Care

Who in vet med is suffering from a case of hiring burnout, aka recruitment fatigue 🙋🏻‍♀️  Hiring the right talent isn’t just about filling positions—it’s about ensuring continuity of care and fostering a culture of excellence. Let’s not forget maintaining a happy and healthy team morale. But this is easier said than done. So what are…
Heather Ashcroft
Heather Ashcroft
 •  6 min read
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