Digitail vs. Instinct
The All-In-One Veterinary Software Built for Every Practice
Digitail replaces disconnected tools with one platform that supports your team, clients, and daily workflows.
Why veterinary practices choose Digitail over Instinct
✓ Start simple and expand as your clinic grows
✓ Works for single-location practices and large veterinary groups
✓ Multi-location management built directly into the platform
✓ Flexible workflows that adapt to different practice types
✓ 20+ AI workflows supporting front desk teams, veterinarians, and managers
✓ Every AI feature is clinic-tested and validated in real veterinary workflows
✓ Built natively into the PIMS for seamless use across daily workflows
✓ Continuously improved based on feedback from 10,000+ DVMs using the platform
✓ Clean interface that is easy for new team members to learn
✓ Logical workflows built around real clinic operations
✓ Designed to reduce clicks and manual tasks
✓ Continuous product improvements driven by clinic feedback
🧩Software that connects your
entire clinic
Veterinary teams rely on many systems every day — scheduling, medical records, billing, communication, and reporting. Digitail was designed to bring all of these workflows together into one connected platform.
✓ Unified workflows from intake to discharge
✓ AI tools embedded across the patient journey
✓ Built-in client communication and engagement tools
✓ Connected data across medical, operational, and financial workflows
🤝 Strengthen The Connection With Your Clients
Clinics using Digitail report 30% fewer no-shows — not because they’re doing more marketing, but because every touchpoint feels effortless for pet parents.
- Online booking with real-time availability and instant confirmations
- E-deposits to secure appointments and reduce no-shows
- Native iOS and Android Pet Parent App for booking, messaging, and payments
- Automated reminders via SMS, email, and push notifications
- Two-way chat and telemedicine between visits
- Preventive care and wellness reminders
🔄 Keep Your Team Aligned
And Moving Smoothly
Digitail keeps the entire clinic coordinated with shared workflows, real-time visibility, and built-in AI features that support every stage of the patient journey.
- Flowboard with real-time patient and appointment status
- Internal team chat and task tracking
- AI intake and patient history summaries before the visit
- Unified medical records and treatment plans
- AI SOAP dictation during exams
- AI-generated record summaries and discharge instructions
📊 Visibility And Control
Across Your Entire Practice
Digitail connects billing, payments, and reporting into a single platform, giving clinic owners and managers a clear view of both daily operations and financial performance.
- Real-time invoicing and billing directly from the medical record
- Integrated payments with deposits and flexible payment options
- AI-powered voice-to-invoice to reduce missed charges
- Appointment utilization and payment performance reports
- Inventory usage and stock level analytics
- Financial, operational, and medical dashboards in one platform
Compare the capabilities behind modern veterinary software
| Digitail | Instinct | |
|---|---|---|
| Cloud-based | ✅ Yes | ✅ Yes |
| All-in-one | ✅ Yes | ❌No |
| Independent Company | ✅ Yes | ✅ Yes |
| Built-In AI Assistant | ✅ Yes | ❌ No |
| AI Dictation | ✅ Yes | ❌ No |
| AI Patient Intake | ✅ Yes | ❌ No |
| AI Discharge Summaries | ✅ Yes | ❌ No |
| AI Voice-to-Invoice | ✅ Yes | ❌ No |
| Medical Records & Templates | ✅ Yes | ✅ Yes |
| Digital Treatment Sheets | ✅ Yes | ✅ Yes |
| Online Booking with E-deposits | ✅ Yes | ❌ No |
| Pet Parent App | ✅ Yes | ❌ No |
| Telemedicine & 2-way chat | ✅ Yes | ❌No |
| Labs Integrations | ✅ Yes | ✅ Yes |
| POS & Online Payments | ✅ Yes | ✅ Yes |
| Wellness Plans | ✅ Yes | ❌ No |
| Buy Now–Pay Later | ✅ Yes | ❌ No |
| Consent Forms & eSignature | ✅ Yes | ✅ Yes |
| Support | ✅ Yes, always free | ✅ Yes |
Give Your Team the Tools to Work Better
See how Digitail can simplify your workflows, support your team, and improve the experience for both clients and staff.
“Now we can get a real-time snapshot of what’s going on with our business, quickly identify trends, gauge efficiency, and make data-driven decisions. Tasks that previously consumed two weeks now require just five minutes.”
“We’ve been using Digitail for about 18 months now, and it’s been a successful, smooth transition. There are several really neat features that our staff have been enjoying, mainly because they align with the modern workflow and communication preferences of both our team and clients.”
“First time in my career that I can say that I really love our PMS! How many vets get to say that? Huge shout out to the whole team at Digitail….Awesome platform, awesome support!”
“First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius, and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and defined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past.”
“One of the challenges was choosing a software program that we can use on any device either at the clinic or at home. Being a mom, it was important to me to spend as much time as I could at home while still having access to my business.”
“Digitail bills itself as ‘modern veterinary software you wish you’d had sooner,’ which is exactly as straightforward as it sounds. It also happens to be true… It’s like upgrading from a PDA to an iPhone, it just works. It makes communications and management easy in a cloud-based system.”
“…Digitail is constantly stepping up to the plate, innovating, growing, and improving. Willing to adapt and change with the customer base. I wanted software that had the vet in mind – that wasn’t worried about large corporate agendas. Digitail was new on the block, but from the start, I was excited by Digitail’s potential. Three years later, I couldn’t be happier with my choice. I know there will always be innovation and growth shaped by their users, like me.”
