Running a veterinary clinic today means juggling more than patient care. Scheduling, communication, billing, and records can easily take over your team’s day. The right PIMS can save your team hours each week. The wrong one can add frustration, extra clicks, and missed opportunities. That’s why the choice of PIMS matters so much.
If you’re here, chances are you’re already weighing two of the most talked-about options in the industry: Provet Cloud and Digitail. In this guide, we’ll help you see the differences clearly so you can make the right call for your clinic.
Provet Cloud is part of Nordhealth, a larger corporate healthcare software group. While this can bring scale and resources, it also means development priorities may be driven by corporate strategy rather than the day-to-day realities of veterinary practices.
Digitail, by contrast, is an independent platform built from the ground up for veterinarians. Without a parent corporation, Digitail adapts quickly to user feedback, ships regular improvements, and puts customer experience first.
Provet Cloud splits scheduling into two separate calendars: one for staff shifts and another for client appointments. Staff hours must first be created in the shift calendar before they appear in the appointment calendar, which means the team often switches between views. While this structure works, it introduces friction into what should be a simple process.
Online booking is available, but only as an add-on, and it has limitations — for example, clients can only schedule one pet at a time. If a family wants to bring in two pets, they still need to pick up the phone. Reminders are limited to SMS or email, which cover the basics but don’t reach clients in the more modern ways.
Digitail takes a different approach by unifying everything into a single calendar. Staff availability, appointment types, and real-time occupancy are visible at a glance, so there’s no need to move between multiple screens. Rescheduling is as simple as dragging and dropping, which saves time at the front desk.
For clients, booking happens directly through the clinic’s website or the native Digitail Pet Parent App — and unlike Provet Cloud, multiple pets can be scheduled in one visit with a single workflow.
Automated reminders go further as well, with push notifications in addition to SMS and email, so clients are more likely to confirm and show up. Together, these differences mean fewer clicks for staff, less frustration for clients, and fewer gaps in the schedule.
Provet Cloud covers the basics by sending appointment reminders and confirmations via SMS or email. This keeps clients informed, but it is largely one-way communication. If a pet owner has a question, they often have to call. For more advanced options—such as telemedicine—clinics must purchase an add-on to the core product like Viivi Telemedicine, which increases overall costs.
Digitail keeps everything under one roof. Automated reminders go out through SMS, email, or push notifications, and clients can confirm instantly. Two-way chat lets pet parents ask quick questions without calling, while telemedicine is integrated directly into the Pet Parent App, making video consultations seamless.
All client communications are stored alongside the patient record, so the next time the client visits, the history is right there. This design not only reduces phone volume but also makes clients feel more connected to their clinic, which leads to stronger relationships and better compliance with care.
Provet Cloud provides customizable templates for clinical notes, treatment plans, and discharge instructions. This gives clinics a structure for consistency, and discharge notes can be added directly into the record. However, some users report that finding lab results or navigating between sections can be difficult, which adds friction during a busy appointment.
Digitail builds on these fundamentals with a system designed to connect records directly to daily workflows. SOAP templates are flexible and customizable, while treatment plans can be signed electronically and automatically sync with invoicing. Multiple staff members can update the same record in real time without conflicts, making collaboration easier. Body maps, dental and anesthesia charts, and lab integrations with IDEXX, Zoetis, Antech, and others ensure that diagnostics flow smoothly into the patient file.
Beyond documentation, records actively drive operations: approved treatments generate invoices automatically, prescriptions are managed within the plan, and discharge notes can be shared instantly through the Pet Parent App. Compliance dashboards track completeness, and AI tools speed up documentation with dictation and smart text generation.
The result is that records are no longer static files — they become the hub that powers care, billing, and communication. If you’d like to see how this works in practice, check out our article on smarter charting for smoother workflows in pet dentals.
In Provet Cloud, billing and payments can be handled through Provet Pay (powered by Adyen), or through integrations with accounting and payment systems such as Xero, Gravity Payments (US), InvoiceXpress (Portugal), and TicketBAI (Spain). These options provide flexibility depending on the clinic’s region and needs.
Digitail connects billing directly to clinical operations. Approved treatments and products flow seamlessly into invoices, reducing the chance of missed charges. The platform supports split payments, down payments, partial payments, refunds, credit notes, and consolidated invoices for households with multiple pets.
With Digitail Secure Payments, clinics can accept a wide range of payment methods, including card payments, tap-to-pay on mobile devices, and online transactions. QR codes can be generated for quick checkout, and clients can even pay through the Pet Parent App. All transactions sync instantly with the PIMS, so reports and financial data remain accurate in real time.
Provet Cloud includes a wide variety of reports covering appointments, invoicing, financials, inventory, and compliance. These reports are comprehensive, but advanced reporting options are limited, since Power BI integration is no longer supported. This means clinics looking for deeper analysis often need to export their data to external tools.
Digitail, by contrast, is built to make insights immediately usable. Standard reports cover sales, payments, discounts, accounts receivable, and stock movement, while advanced dashboards highlight clinic performance and staff productivity in real time. Managers don’t have to wait until the end of the month — they can see trends as they happen and adjust accordingly.
For practices that want even more detail, Power BI integration is supported, allowing for custom analysis without the need for extra exports.
Provet Cloud has introduced AI tools like AI-Scribe, which transcribes SOAP notes, one-click history summaries, and automatically generates discharge instructions. These features save time, but they mainly function at isolated points in the workflow, helping with documentation but not transforming the entire process.
Digitail has taken a broader approach by weaving AI into the entire care journey through Tails AI.
The process starts before the visit, with patient intake forms completed by pet parents. Tails AI collects the information and generates a concise patient summary, giving the clinician a snapshot of medical history before stepping into the exam room.
During the visit, Tails can listen, transcribe the conversation, and draft complete SOAP notes in real time. It also extracts details from handwritten documents or lab reports and verifies that treatments and recommendations align with the patient’s history.
As the consultation wraps up, Tails AI turns voice notes into structured records and ensures that all services and products flow seamlessly into invoicing.
After the visit, it can craft personalized follow-up messages, summarize callbacks into concise notes, and maintain an active client relationship with accurate communication.
Today’s pet parents expect the same level of convenience from their veterinary clinic that they experience in other parts of their lives. Digitail meets that expectation with a dedicated Pet Parent App that puts every stage of the visit in one place.
Before the appointment, the app supports online booking with real-time availability, easy rescheduling, and automated reminders via email, text, or push notifications. Native chat provides a triage tool that lets clinics collect details or photos ahead of time, without adding extra workload for staff.
During the visit, clients can follow along with updates in the app. Once the record is closed, they receive a visit summary with diagnoses, recommendations, services, and attachments. Certificates are generated automatically, invoices are shared digitally, and payments can be completed on the client’s own device — all synced instantly with the PIMS to keep reports accurate and up to date.
After the visit, the app continues to strengthen the relationship. Clients can chat with the clinic to ask follow-up questions, receive lab results, or send updates with photos. They can view past visits, upcoming due dates, and diary notes in a single timeline, making compliance easier to track.
By covering pre-visit, in-visit, and post-visit needs, the Pet Parent App creates a continuous, modern client experience that saves staff time and keeps clients more engaged. Provet Cloud does not offer a comparable native app, relying instead on SMS, email, and add-ons for communication.
Want to see how this works in the real world? Read how Simmons Vet Clinic drives Pet Parent App adoption and the impact it has had on client engagement.
Provet Cloud does not include a native pet parent app. Communication remains limited to SMS, email, or third-party integrations, which can leave clients feeling less connected to their pet’s care.
Provet Cloud provides support through email, phone, and live chat in addition to their help center. Still, some North America-based users report that while the front-line support team is friendly, more complex issues may take longer to resolve when escalated—in part due to technical teams being located in Europe.
Digitail offers support through a built-in chat, a Help Center with helpful resources, and a ticketing system for more complex issues. The Enterprise plan comes with email and phone support as well. Reviews highlight quick response times, that onboarding is seamlessly supported, and feedback loops translate into real product improvements.
Provet Cloud offers a separate mobile app designed for mobile vets. It supports some of the core functions but does not provide the full Provet Cloud experience. This can be helpful for teams in the field, but leaves gaps for clinics that want to use the full system seamlessly on mobile devices.
Digitail takes a mobile-first approach. Instead of creating a limited companion app, the entire platform is built to be fully functional on mobile phones and tablets. Whether staff are in an exam room, at reception, or working remotely, they have access to the complete PIMS with no restrictions. This consistency not only reduces training but also ensures the whole team can work effectively from any device.
| Feature | Digitail (All-in-One) | Provet Cloud (Flexible + Integrations) |
| Ease of Use | Intuitive, modern interface rated 4.6/5; minimal training needed | Customizable but more complex; ease-of-use rated 3.8/5 |
| Built-In Tools | AI-powered SOAP notes, two-way chat, telemedicine, online booking, and pet parent app included | Core features are strong, but many extras (chat, app, advanced booking) require add-ons |
| AI Capabilities | Tails AI automates SOAP notes, summaries, callbacks, and more across the workflow | AI-Scribe transcribes SOAP notes and generates summaries — narrower scope |
| Pet Parent Experience | Native app with booking, payments, records, chat, and reminders | No native app; relies on SMS, email, or add-ons |
| Innovation Speed | Rapid, user-driven updates; early leader in integrated AI | Steady, frequent improvements; new features tested and stable |
| Pricing | Transparent per-DVM pricing (≈ $99–$199/DVM/mo), most features included | Quote-based pricing; lower base but may require add-ons |
| Support | Dedicated onboarding specialists; rated 4.7/5 | Responsive local support; rated 4.3/5 |
| Uptime | 99.99% uptime | 99.9% uptime |
Choosing a practice management system isn’t a quick decision — it’s one that shapes how your team collaborates, how your clients experience care, and how your clinic adapts to change. The right platform can save hours each week, reduce friction in daily workflows, and give you the confidence that nothing slips through the cracks. The wrong fit can mean more clicks, more stress, and less time for what really matters: your patients.
That’s why many clinics turn to Digitail — the all-in-one cloud platform that allows you to run your entire practice with one single tool. We are your trusted partner to enhance patient engagement, streamline your processes, and grow your practice.
Discover why clinics switching to Digitail reduce admin time by 30%, cut no-shows by 80%, and capture more revenue – all without costly add-ons.
