Digitail Team

For most clinics, the challenges are familiar: managing appointments, streamlining charting, and keeping clients happy. But for Amici Cannis, a non-profit veterinary hospital in the Andean highlands of Ecuador, the challenges are exceptionally complex. Founded by U.S.-trained veterinarian Dr. Heather Steyn, the clinic has a multi-faceted mission: The team—4 doctors and 8 veterinary technicians—was also…

The veterinary industry is evolving rapidly. Consolidation is accelerating. Client expectations are rising. Labor costs remain high. And according to Mordor Intelligence, the U.S. veterinary services market continues to grow steadily year over year, driven by increased pet ownership and higher per-pet spending. As appointment volume increases and teams expand, the systems that once felt…

Learn the simple formula that transforms generic AI responses into precise, usable veterinary content. Artificial intelligence can dramatically reduce documentation time, but only if you know how to prompt it effectively. Here is the good news: Digitail’s artificial intelligence (Tails AI) already has your patient’s complete medical history, visit records, and owner information. You do…

Choosing a Practice Information Management System (PIMS) used to be about digitizing records. In 2026, with new demands for AI, seamless client communication, and workflow automation, choosing a PIMS is no longer about selecting veterinary software—it’s about partnering with a platform that will evolve with your practice. Use these key questions to evaluate potential PIMS…

The Cross-Industry Pattern Veterinary Medicine Can’t Afford to Ignore In recent years, companies across industries have added an entirely new leadership role to manage AI adoption. According to a 2025 IBM survey of over 2,300 organizations, one in four companies now have a Chief AI Officer, tasked with managing everything from tool selection to ethical…

Every successful veterinary practice is built on a foundation of strong client communication. It builds trust, ensures compliance, and creates the positive experience that keeps clients coming back.  However, there’s a fundamental challenge: high-quality communication is traditionally time-intensive. Every detailed explanation, every follow-up call, and every carefully written summary adds to an already significant workload….

The mobile pet care market is booming. The global market was valued at around USD 824 million in 2024 and is projected to reach over USD 1.2 billion by 2032, reflecting steady annual growth in services delivered directly to clients’ locations. This trend is driven by rising pet ownership, convenience preferences, and demand for personalized…

Studies across healthcare consistently show that clinicians spend 25–35% of their working hours on documentation. In veterinary medicine, that often means: People speak approximately 150 words per minute, but type only about 40 words per minute. This disparity means that traditional typing methods create a significant bottleneck in daily operations.  AI dictation (voice-to-text) software is…