Digitail Team

In 2026, running a veterinary clinic feels harder than it did just a few years ago. Schedules are harder to keep full, teams are stretched thin, and every missed follow-up or unbooked appointment carries more weight.  Pet owners still love their animals and want the best care for them, but many are under more financial…

Covina Animal Hospital in Southern California is known for delivering exceptional pet care. In a recent episode of the Veterinary Hospital Managers Association Manager to Manager podcast, Heidi Traylor, CVPM, PHR—practice manager at Covina Animal Hospital—shared her journey of evaluating, selecting, and implementing a new PIMS. For clinics considering a similar transition, her clinic’s approach,…

Running a high-performing clinic in 2026 isn’t just about having the latest tech; it’s about having a toolkit that protects your time, your team’s sanity, and your bottom line. Whether you’re building a new practice from scratch, planning a renovation, or just doing an honest audit of what you have, a structured equipment list helps….

Most veterinary practice owners think about profitability in terms of appointment volume and fee schedules. Add more clients, raise prices, and see more patients per day. That math makes sense on the surface. But many clinics that increase appointment volume still struggle to improve their margins. The reason is often the same: the operational infrastructure…

The front desk at a busy veterinary clinic is one of the most demanding environments in healthcare. Phones ring, pets are anxious, pet parents have questions, and the care team needs records ready before the doctor walks in. When check-in processes are manual and disconnected, small inefficiencies compound into real problems: missed information, delayed care,…

If you still think AI in veterinary software is mainly about dictating SOAP notes, you’re seeing only a small fraction of what’s happening in modern veterinary practices. While automated transcription is a great first step, limiting AI to a single task is like using a cutting-edge ultrasound machine as a paperweight. Over the past few…

For most clinics, the challenges are familiar: managing appointments, streamlining charting, and keeping clients happy. But for Amici Cannis, a non-profit veterinary hospital in the Andean highlands of Ecuador, the challenges are exceptionally complex. Founded by U.S.-trained veterinarian Dr. Heather Steyn, the clinic has a multi-faceted mission: The team—4 doctors and 8 veterinary technicians—was also…

The veterinary industry is evolving rapidly. Consolidation is accelerating. Client expectations are rising. Labor costs remain high. And according to Mordor Intelligence, the U.S. veterinary services market continues to grow steadily year over year, driven by increased pet ownership and higher per-pet spending. As appointment volume increases and teams expand, the systems that once felt…