Subscription, App, and AI – explore how Parker & Ace is modernizing veterinary care with innovation and convenience.
“Where clinical meets comfortable” is the philosophy of Parker & Ace, a young veterinary practice located in the heart of Washington, D.C. Designed to provide modern, accessible care, the clinic features a membership model that includes free exams throughout the year, 24/7 chat and video telehealth services, and discounted prices on products and tests.
In a world where pet owners increasingly prioritize convenience and where the team’s time is as valuable as ever, Parker & Ace leans on technology to elevate client experience and simplify workflows. With Digitail as a reliable partner on this innovation journey, the clinic successfully leverages AI and a pet parent app to stay at the forefront of modern veterinary care.
Amanda Resnick, a veterinary technician at Parker & Ace, shares that one of the clinic’s goals is to make care accessible, and the Digitail app plays a big role in this.
“We strive to build strong relationships with our clients so they feel comfortable and know we are there for them,” she says. “With the Digitail app, clients can easily message our telehealth team instead of just calling or coming in in person. This has become one of the key ways we communicate and triage appointments. It’s made a huge difference in how we connect with and support pet owners.”
Amanda says that clients enjoy the convenience of having their vet right in their pocket. However, it’s not just about virtual care; it’s about responsible pet ownership. “Whether it’s reviewing visit histories, receiving vaccine reminders, booking appointments, or getting discharge instructions, the Digitail app makes it easy for owners to stay informed and be proactive about their pet’s health.”
One common challenge for veterinary hospitals is ensuring that owners complete their intake forms before the visit. “If we don’t receive these records ahead of time, we have to start from scratch,” Amanda explains. “This makes the appointment longer because our team then needs to gather key information like the presenting problem and vitals on the spot.”
When Digitail introduced Tails AI Intake, it was a game-changer for clinic workflows and client communication. Similar to an airline process, clients receive an invitation in the app three days before an appointment to check in. Tails AI gathers patient information and history before the visit and automatically summarizes it into the record.
Amanda is thrilled about this new feature because it saves the team a lot of time.
Tails AI is smart enough to ask relevant questions and follow up based on what the owner is typing, It’s efficient and fun for the client because it’s personalized and conversational. They chat with Tails from the comfort of their home, and when they arrive, the clinical team is already fully informed. We just need to quickly verify the information to ensure there have been no changes.
It (Tails) helps us stay on schedule because our intake process is much shorter, Instead of asking routine questions, we can dedicate time to bonding with the client, listening to their concerns, and educating them.
Amanda highlights the cohesive nature of the Digitail system and how its AI is seamlessly integrated into various workflows. “Tails AI not only summarizes the patient intake information in their appointment and SOAP notes,” she explains. “With Digitail’s AI Assistant, this information can also be then used to prepare treatment plans, write discharge notes, and create other communication materials. It’s all interconnected, making our processes much more efficient.”
Amanda shares how the team puts Tails AI to work in different ways. “I use Tails to draft emails. Instead of spending half an hour on an email about lab results, I can have Tails generate a draft and just tweak a few things. It can also provide information on medications and treatment recommendations. Tails learns fast and keeps up with the latest studies. Our doctors love using Tails AI Dictation for writing SOAP notes — it really cuts down on record-keeping time.”
As Parker & Ace continues to lead the way in modern veterinary medicine, the clinic exemplifies how technology can enhance care, making it more accessible, convenient, and efficient for everyone involved.
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