For more than 25 years, Hefner Road Animal Hospital has been a trusted part of the Oklahoma City community. Known for its compassionate team, full-service medical offerings, and commitment to strengthening the human–animal bond, the clinic has long prided itself on providing personalized, high-quality care to pets at every stage of life.
But success brought its own challenges.
As the practice grew, so did the administrative burden. The team at Hefner Road Animal Hospital knew they needed a change. They weren’t just looking for a new veterinary PIMS; they were looking for a new way to work. They wanted to improve operational efficiency, reduce manual administrative work that was consuming valuable time, and create more space to deliver exceptional, personalized care to pet parents and their animals.
Clients book directly through the Pet Parent App, with automated reminders and digital intake forms. Information flows seamlessly into medical records before each visit, reducing front-desk workload and eliminating data entry errors.
Doctors dictate during or immediately after exams. AI converts their speech into structured SOAP notes ready for review and approval—cutting documentation time from hours to minutes and enabling same-day record completion.
After visits, AI automatically summarizes key details for pet parents and generates follow-up messages that drive better compliance with rechecks, medications, and dental care. Digital checkout and payments happen on the same platform, streamlining the experience end-to-end.
The journey to digital transformation wasn’t without challenges. Here’s what Hefner Road Animal Hospital learned along the way:
Even when everyone agrees that change is needed, implementing it creates friction. People have established routines and comfort zones.
Clear leadership from practice owners and managers is essential. Designate champions on your team who can coach colleagues through the transition. Celebrate small wins early to build momentum and confidence.
Hefner Road Animal Hospital didn’t try to overhaul everything at once. They focused on one or two high-impact workflows first (starting with scheduling and AI dictation) before expanding to other areas.
Identify your biggest pain points and tackle those first. Let your team master one new workflow before introducing the next. Early successes build trust in the technology and buy-in from staff.
Technology implementation isn’t a one-time event. It’s an ongoing relationship. Hefner Road Animal Hospital maintained continuous communication with our team, sharing feedback and requesting refinements.
Choose a technology partner, not just a vendor. Look for providers who actively seek your feedback and iterate on their product. Regular check-ins ensure the veterinary practice management software evolves with your practice’s needs.
Data tells the story and justifies the investment. Track specific metrics before and after implementation: time spent on documentation, chart completion rates, client communication frequency, and staff overtime hours.
Share results with your team to maintain momentum and identify areas for further improvement.
Hefner Road Animal Hospital’s story is a powerful testament to what’s possible when a dedicated team embraces technology designed to serve, not hinder. By automating the mundane, they unlocked more time for the meaningful, proving that the future of veterinary medicine is not only more efficient but also more human.
Join the growing number of practices using AI to improve accuracy, team morale, and client compliance.
