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Team & Client Retention

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Thumbnail "Why Vet CLients Leave"

Why Vet Clients Leave and How to Win Them Back

Here’s something every veterinary practice owner knows but doesn’t always want to admit: acquiring a new client costs five times more than keeping an existing one. Yet many clinics pour resources into marketing and new client promotions while their loyal pet parents quietly slip away, often without saying goodbye. The math is simple. Sustainable growth…
Digitail Team
Digitail Team
 •  9 min read
Preventing Veterinary Burnout with Al Tools

From Burnout to Balance: How AI Is Helping Vets Reclaim Their Time

You didn’t choose veterinary medicine for paperwork. You chose it to heal animals, solve complex cases, and support pet owners.  Yet here we are in 2025, and the reality looks very different. Many veterinarians today feel overwhelmed by administrative tasks—such as manual SOAP notes, endless follow-ups, and repetitive data entry. The result? Stress, exhaustion, and…
Digitail Team
Digitail Team
 •  8 min read
Automate Your Vet Clinic with Digitail’s Tails AI

How Veterinary Clinics Can Automate Workflows and Save Hours Every Week with AI

In the fast-paced world of veterinary medicine, efficiency and accuracy are paramount. North American veterinary clinics are increasingly turning to technology to enhance their operations, and AI is at the forefront of this transformation. For practice owners and managers, the promise of AI isn’t just about futuristic tech; it’s about solving real-world problems: reducing administrative…
Digitail Team
Digitail Team
 •  5 min read
Veterinary Staff Recognition

Veterinary Staff Recognition: A Practice Owner’s Guide to Retention & ROI

The revolving door of staff turnover is exhausting and expensive. You’ve hosted the pizza parties and celebrated Vet Tech Week, yet your best people are still leaving. With a staggering 23% annual turnover rate plaguing the veterinary industry, it’s clear that traditional, one-off appreciation gestures are not enough. This guide provides a comprehensive, evidence-based framework…
Digitail Team
Digitail Team
 •  6 min read
A Guide to Online Reviews for Vet Clinics banner

From Five Stars to Full Schedules: A Guide to Online Reviews for Vet Clinics

In the time it takes to read this sentence, another pet owner just scrolled through a clinic’s Google reviews to decide where to book an appointment. Is it your clinic they’re choosing—or your competitor? For small and independent vet clinics, the battle for new clients isn’t won with expensive ad campaigns. It’s won in the…
Digitail Team
Digitail Team
 •  6 min read
5 pillars of cloud pims

The Sky’s the Limit: Elevating Your Veterinary Practice with Cloud PIMS

In the digital age, where your cat has an Instagram account, and your dog is a TikTok sensation, veterinary practices must embrace the wave of technology to not just survive but thrive. Enter Cloud-based Practice Information Management Systems (PMS/PIMS), the unsung hero of the veterinary world. For the boutique practices out there, ranging from the…
Sebastian Gabor
Sebastian Gabor
 •  6 min read
Vet Tech Appreciation Week Turns 31—Taking Support Beyond Free Lunches

Vet Tech Appreciation Week Turns 31—Taking Support Beyond Free Lunches

So here we are, celebrating the 31st year of Veterinary Technician Appreciation Week in 2024. It’s a whole week dedicated to recognizing the hardworking professionals who keep the gears turning in clinics everywhere. We’ve got shoutouts, a pizza party, maybe even some branded pens! Great, right? Well, not really. Because here’s the thing: Vet Techs…
Sebastian Gabor
Sebastian Gabor
 •  8 min read
Blog posts feature image

Free Ways to Show Appreciation for Veterinary Technicians: All Year, Every Year

Vet Tech Appreciation Week is here! But why limit the love to one week? Here’s how to spread that appreciation throughout the entire calendar year without busting the budget. Because the truth is, many of you practice managers are saying, “what budget?” A Simple ‘Thank You’ This one seems pretty obvious, but you can’t underestimate…
Sebastian Gabor
Sebastian Gabor
 •  3 min read
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