Digitail vs. Shepherd
More than a regular PIMS
Digitail is an all-in-one vet software built to streamline the entire patient journey, reduce admin work, and scale with your team. No extra tools. No guesswork.
Why veterinary practices choose Digitail over Shepherd
✓ Collect patient history before the visit with AI-powered intake forms
✓ Dictate SOAP notes and summaries in seconds
✓ Get AI-supported treatment plans and diagnostic guidance
✓ Auto-generate visit summaries, discharge notes, and client instructions
✓ Voice-to-invoice = fewer missed charges
✓ Multi-channel reminders (SMS, app push, and email) that don’t end up in spam
✓ Save hours with AI summaries, voice-to-text, and intake automation
✓ Use the pet parent mobile app with push notifications and no login hassle
✓ Handle invoicing, payments, and inventory smoothly in one system
✓ Quickly check costs during exams with the built-in price checker
✓ Automated, streamlined workflows minimize training time
✓ Fast, intuitive search finds exactly what you need
✓ Built-in team chat and client messaging keep everyone in sync
✓ Built around real clinical workflows, not just a simplified interface
✓ No extra subscriptions, workarounds, or third-party tools; everything is ready to go
Digitail includes all the core tools built natively
for running a practice
All-in-one vet software☝️
Digitail combines all essential features natively built into one seamless, scalable platform:
- Field-proven AI throughout the platform
- Native pet parent app
- Online booking with e-deposit capabilities
- 2-way chat & telemedicine
- Automated multi-channel reminders via SMS, email, and app push notifications
- Internal chat & task management
- Inventory, reminders, and billing that don’t break under pressure
- Learning center, and much more
Workflow-optimized design❤️
Whether you have new hires or rotating staff, Digitail is made to be intuitive. Anyone can jump in without extensive learning:
- Clean, modern interface that reduces visual clutter
- Structured onboarding that follows real clinical workflows
- No guesswork, just clear, optimized navigation built for success
Advanced data reports 📈
What’s your average visit time? Which services generate the most revenue? Are your markups keeping pace with rising costs? Digitail’s advanced reporting answers these questions and more.
From financial and operational metrics to client acquisition and medical statistics, our real-time insights help you identify opportunities, set meaningful KPIs, and receive regular performance summaries directly to your inbox.
No exporting and stitching together reports across tools – just insights that help you make smart, real-time decisions.
Grow your practice, reduce overhead, and still get back home on time
with the right PIMS
| Digitail | Shepherd | |
|---|---|---|
| Cloud-based | ✅ Yes | ✅ Yes |
| All-in-one | ✅ Yes | ❌ No |
| Independent | ✅ Yes | ❌ No |
| Built-In AI Assistant | ✅ Yes | ✅ Yes, in beta |
| AI Dictation | ✅ Yes | ✅ Yes, in beta |
| AI Patient Intake | ✅ Yes | ❌ No |
| AI Discharge Notes | ✅ Yes | ❌ No |
| Online Booking System | ✅ Yes | ✅ Yes |
| Pet Parents App | ✅ Yes | ❌ No |
| Telemedicine & 2-way chat | ✅ Yes | ❌ No |
| Client education | ✅ Yes | ✅ Yes |
| Reminders | ✅ Yes | ✅ Yes, but limited |
| Compliance dashboard | ✅ Yes | ❌ No |
| Medical records & templates | ✅ Yes | ✅ Yes |
| Labs integrations | ✅ Yes | ✅ Yes |
| POS & Online payments | ✅ Yes | ✅ Yes |
| Consent forms & eSignature | ✅ Yes | ✅ Yes |
| Discharge notes | ✅ Yes | ✅ Yes |
| Users permissions | ✅ Yes | ✅ Yes |
| Multi-location setup | ✅ Yes | ✅ Yes |
| Support | ✅ Yes, always free | ✅ Yes |
See Digitail in Action
Get a Personalized Walkthrough
Every practice is unique. Our demos focus on your specific needs and workflow. We’ll show you how Digitail can enhance your processes, tailored to how your team actually works.
“Now we can get a real-time snapshot of what’s going on with our business, quickly identify trends, gauge efficiency, and make data-driven decisions. Tasks that previously consumed two weeks now require just five minutes.”
“We’ve been using Digitail for about 18 months now, and it’s been a successful, smooth transition. There are several really neat features that our staff have been enjoying, mainly because they align with the modern workflow and communication preferences of both our team and clients.”
“First time in my career that I can say that I really love our PMS! How many vets get to say that? Huge shout out to the whole team at Digitail….Awesome platform, awesome support!”
“First and foremost, the software is so easy to use and very functional. One of the great things about it is being able to access it ANYWHERE. The pet-parent portal is also genius, and our clients are definitely fans! The chat function and diary updates are great for managing difficult cases. We also really like how the treatments are so easily approved and defined within a SOAP note and then anything approved will automatically pull into the invoice. It makes missing charges a thing of the past.”
“One of the challenges was choosing a software program that we can use on any device either at the clinic or at home. Being a mom, it was important to me to spend as much time as I could at home while still having access to my business.”
“Digitail bills itself as ‘modern veterinary software you wish you’d had sooner,’ which is exactly as straightforward as it sounds. It also happens to be true… It’s like upgrading from a PDA to an iPhone, it just works. It makes communications and management easy in a cloud-based system.”
“…Digitail is constantly stepping up to the plate, innovating, growing, and improving. Willing to adapt and change with the customer base. I wanted software that had the vet in mind – that wasn’t worried about large corporate agendas. Digitail was new on the block, but from the start, I was excited by Digitail’s potential. Three years later, I couldn’t be happier with my choice. I know there will always be innovation and growth shaped by their users, like me.”
